Contact Us

For General Inquiries – RMA Customer Care
The Risk Management Association
1801 Market Street, Suite 300
Philadelphia, PA 19103-1628

To place an order, register for an event and for more information about RMA's products and services: 
Monday through Friday 8:00 a.m. to 5:00 p.m ET 
Phone: 1-800-677-7621 
Fax: 1-215-446-4100

RMA Membership Department
For questions regarding current or new membership status:
Monday through Friday 8:00 a.m. to 5:00 p.m ET 
Phone: 1-800-677-7621
Fax: 1-215-446-4100  

Media Inquiries
Frank Devlin, Editor of RMA Journal

RMA Accounts Receivable Department

For questions about invoices from RMA, please contact us at

Advertising, Event Sponsorship and Exhibiting Opportunities
Keara McGlynn, Associate Manager Marketing 

RMA Website 
For questions or comments regarding the website, please contact


Member Relations Contacts
North American banks with assets less than $3 billion:

Northeast Region: Sandy Sutermaster, 412-787-5625;
Connecticut, Delaware, Maine, Manitoba, Massachusetts, New Hampshire, New Jersey, New York, Newfoundland and Labrador, Nova Scotia, Ontario, Pennsylvania, Prince Edward Island, Quebec, Rhode Island, Saskatchewan, and Vermont

Southern Region: Cindee Munro, 623-266-2344,;
Alabama, Arizona, Arkansas, Colorado, Louisiana, Mississippi, Oklahoma, New Mexico, Tennessee (Western only), and Texas

Southeast Region: Laura Ridner, 843-225-4690,;
Florida, Georgia, Kentucky, Maryland, North Carolina, Ohio, South Carolina, Virginia, Washington D.C., and West Virginia

Central Region: Jamie Jones, 267-205-3241,;
Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Tennessee (excluding Western Tennessee), and Wisconsin

Western Region: Kelly Carr, 619-272-0626,;
Alaska, Alberta, British Columbia, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming

Member Relations Contacts
North American banks with assets greater than $3 billion:

Northeast Region: William L. Truscott, 215-446-4130,;
Bermuda, Connecticut, Delaware, Maine, Maryland, New Jersey, New York (New York City and Albany only), Massachusetts, New Hampshire, Pennsylvania (Eastern), Rhode Island, Vermont, and Washington D.C.

North Region: Tom Holbik, 215-833-8258,; 
Newfoundland and Labrador, New York (except New York City and Albany), Nova Scotia, Ontario, Pennsylvania (Western), Prince Edward Island, and Quebec

Southeast Region: Laurie Foster, 317-202-0705,;
Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, Puerto Rico, South Carolina, Tennessee, Virginia, and West Virginia

Central Region: Ilese Hoyniak, 267-342-0985,
Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin

Western Region: Larry Snyder, 541-280-0000,;
Alaska, Alberta, Arizona, British Columbia, California, Colorado, Hawaii, Idaho, Manitoba, Montana, Nevada, New Mexico, Oklahoma, Oregon, Saskatchewan, Texas, Utah, Washington, and Wyoming