Online Order Information
Product Order Shipping Information
Any physical products ordered will be shipped within 1-3 business days, if in stock. Products travel FEDEX Ground, unless otherwise requested by the customer, and take 7-10 business days for delivery.
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Paper Product Return Policy
If you find it necessary to return a product, please ship by a traceable method (UPS, DHL) within 60 days of receipt to:
RMA
c/o Echo Data Services, Inc.
735 Fox Chase, STE 101
Highland Corporate Center
Coatesville, PA 19320
Attention Non-U.S. Customers: If you return a product to RMA and are due a refund, any foreign exchange differential between your initial payment and the refund is your responsibility.
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Web Seminar Access and Refund Policy
- Access information will be e-mailed to you the next business day after purchase.
- Available 30 days from date of purchase.
- Full refunds prior to your first log-in to the Web seminar will be available on all cancellations received by RMA via e-mail (registrar@rmahq.org) or fax (215-446-4100) Attention: Registrar.
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Recorded Audioconferences Access and Refund Policy
- Access information will be e-mailed to you the next business day after purchase.
- Available 30 days from date of purchase.
- Full refunds prior to your first log-in to the Recorded Audioconference will be available on all cancellations received by RMA via e-mail (registrar@rmahq.org) or fax (215-446-4100) Attention: Registrar.
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Operational Risk Interactive Training Access and Refund Policy
- Access information will be e-mailed to you the next business day after purchase.
- Available 30 days from date of purchase.
- Full refunds prior to your first log-in to the Operational Risk Interactive Training will be available on all cancellations received by RMA via e-mail (registrar@rmahq.org) or fax (215-446-4100) Attention: Registrar.
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eStatement Studies Cancellation Policy
We will allow you to cancel your subscription to eStatement Studies and receive a /credit in limited circumstances only during the thirty (30) day period following your subscription and only if you have downloaded no more than three (3) NAICS code industry reports. A downloaded report is either exporting the industry information into an excel or pdf. format. We are sorry but we cannot accept cancellations after more than thirty (30) days or if you have downloaded more than three industry reports. Depending on number of logins/downloadscertain fees will be applied.
In order to cancel your subscription, you must provide written notice of cancellation within thirty (30) days after the commencement of your subscription. Your subscription commences when you have logged into the product for the first time and have accepted the eStatement Studies license. Your notice must be sent via fax to (215) 446-4100, or e-mail to customers@rmahq.org. Please be advised that no other forms of notice will qualify. If we do not receive your notice of cancellation by midnight on the thirtieth (30th) day, you may not cancel your subscription and the full payment is due to RMA.
Please contact our customer care at 800-677-7621 to learn more about the cancelation terms.
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Cancellation Policy**: Courses, Conferences, Forums, and Seminars
Full refunds will be available on all cancellations received by RMA via mail (Customer Care, 1801 Market St, Ste 300, Philadelphia PA, 19103, United States), email (registrar@rmahq.org) or fax (215-446-4100) Attention: Registrar, up to 15 working days prior to the start of the event.
- Registrants who cancel 6-14 business days prior to the event will receive a refund equal to 50% of the fee.
- Registrants who cancel reservations 5 or fewer business days prior to the event are not eligible for a refund.
- Registrants failing to attend the event (no-shows) will not be eligible for refunds.
- You may make a substitution from the same institution at any time.
In the event the course is cancelled by RMA, registrants will receive a full refund for registration fees. However, RMA does not assume responsibility for any other expenses, incurred by the registrant in connection with attending the event, including the purchase of airline tickets.
**Please refer to specific cancellation policies for RMA's Annual Conference, Securities Lending, and International Securities Lending Conferences.
Attention Non-U.S. Customers: If you cancel your registration with RMA and are due a refund, any foreign exchange differential between your initial payment and the refund is your responsibility.
PLEASE NOTE: Written cancellation is required to process all refunds. Please e-mail cancellations or changes/substitutions to registrar@rmahq.org.
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Transfer Policy
Registrants may transfer one time to a new date for the same course. If the registrant cannot make the second date, the entire registration fee will be forfeited.
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Registration List
Your name will appear on the list of course participants only if your registration is received at least 10 days in advance of the course. Printing and shipping deadlines for course materials make it impossible to guarantee inclusion of anyone's name after that time.
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Preliminary Course Materials
If required, a web link to the pre-course materials will be e-mailed under separate cover from this registration confirmation. For conferences and forums, there are no pre-course materials.
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Downloadable Instructions for Articles, Study Packs, and Statement Studies by NAICS
Downloadable products may be accessed up to 3 times from receipt of this e-mail via the "Document Download" in your user profile. Follow the steps below to get to your download:
- Go to http://www.rmahq.org/RMA/login.htm.
- Log in.
- Click on "View Profile" (located in the top right corner of the page)
- Click on "Document Download", and then follow the instructions on the download page.
If you have questions, contact RMA's Customer Care at 800-677-7621, prompt #1.
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Downloadable Products Return Policy
Once your credit card information has been approved online and your selected industry information is available as downloadable files, no refunds are available.
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Sales Tax
Sales tax applies to purchases of materials (books, participant manuals, etc.), downloaded information (Statement Study SIC, etc) and eProducts that include the ability to download/print information (eMentor, eStatement Studies, etc.) in states where each of these are deemed taxable.
Please be advised that remittance of any GST tax is your responsibility. RMA is not required by law to register, and collect GST taxes in Canada.
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Contact Us
RMA Customer Care
800-677-7621
Product orders, subscriptions - prompt #1, customers@rmahq.org
Membership - prompt #2, member@rmahq.org
Events - prompt #3, registrar@rmahq.org
Monday-Thursday 8 a.m. - 5:30 p.m. ET
Friday 8 a.m. - 4:30 p.m. ET