2014 RMA Third-Party-Vendor Risk Management Survey

This RMA survey was conducted in association with MetricStream between June and August 2014.This survey was intended to capture the range of practices in Third- Party/Vendor Risk Management over a cross section of RMA member institutions, and to gather detailed information on some of the key challenges that banks and other financial institutions are facing. The questions in the survey were grouped into eight areas:

  • Vendor management framework.
  • Vendor selection and monitoring process.
  • Critical vendors and critical activities.
  • Fourth-party suppliers.
  • Tools and techniques.
  • Contracts.
  • Reporting.
  • Regulatory and compliance.

A total of 114 responses were received covering a wide range of asset sizes and types of financial institutions, including community, regional, super-regional and money center banks, investment banks and insurance companies, headquartered in the United States, Canada, and Europe. Please click this link for the executive summary (PDF).


Institutions interested in participating in future operational risk studies should contact Sylwia Czajkowska, Associate Director, Operational Risk at 215-446-4071 at sczajkowska@rmahq.org or Edward J. DeMarco, Jr, Director, Operational Risk at 215-446-4052 or at edemarco@rmahq.org

Participating Institutions

Adirondack Bank

Amarillo National Bank

American West Bank

Bank of New Hampshire


BMO Financial Group


Broadway National Bank

Capital One

CenterState Bank

Charles Schwab & Co., Inc.


Citizens Bank

City National Bank

Columbia Bank

Commerce Bank

Community National Bank

CommunityOne Bank, N.A.

Delta Bank, N.A.


Farmers and Merchants Trust Company

Federal Home Loan Bank of Pittsburgh

First Commonwealth Bank

First Federal Lakewood

First Horizon National Corporation

First National Bank of Omaha

Fox Chase Bank

Great Western Bank

Home Savings and Loan Company


Huntington National Bank

Jefferies LLC

LegacyTexas Bank

Manufacturers Bank

MidCountry Financial

North American Savings Bank


Pacific Mercantile Bank

Park Sterling Bank

PENSCO Trust Company

PNC Bank


Revere Bank

S&T Bank

State Farm Bank

Susquehanna Bancshares Inc.


Amboy Bank

Bank of America

Bank of the West

BBVA Compass

BOFI Federal Bank

Bremer Bank

Brookline Bancorp

CapStar Bank

Central Pacific Bank

Chemung Canal Trust


Citizens Banking Company

CoBank, ACB

Comerica Bank

Community Bank NA

Community Resource Bank

Credit Agricole CIB

Discover Financial Services

Farmers & Merchants Bank of Long Beach

Federal Home Loan Bank of Chicago

Fidelity Homestead

First Farmers and Merchants Bank

First Guaranty Bank

First Midwest Bank

First Niagara

FIS Global

Goldman Sachs

Hanmi Bank

Home State Bank, N.A.

Hudson City Savings Bank

Iberia Bank


MainSource Bank

Meridian Bank, N.A.

MUFG-Union Bank

OneWest Bank

Park National Bank

Peapack-Gladstone Bank

People's United Bank


Republic Bank & Trust