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2022 RMA Annual Risk Management Virtual Conference - FAQ | RMA

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COVID Related

1.) What is the cancellation policy?

  • Full refunds will be available on all cancellations e-mailed ( to the registrar by August 31, 2022 minus a $150.00 processing fee.• Credit toward future event: If you cancel from September 1 to September 28, 2022, 50% of the registration fee may be used as a credit toward the 2022 event or another RMA program within one year; no processing fee would apply.
  • No refunds will be issued after September 28, 2022.
  • Registrants failing to attend the event will not be eligible for a refund.
  • Substitutions allowed up to 5:00pm EST October 13, 2022.
  • If the event is canceled by RMA, registrants will receive a full refund for registration fees. However, RMA does not assume responsibility for any other expenses, including the purchase of airline tickets, incurred by the registrant in connection with attending the event.
  • Hotel reservations will need to be cancelled directly through the Hotel unless otherwise communicated.
  • All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business days to post to your account. 

COVID-19 accommodations: RMA will provide a full refund for any cancellations due to company restrictions (proof required), illness (proof required) or state, local and federal government regulations regarding COVID-19. If RMA cancels the event, full refunds will be granted. Please contact

2.) What is the vaccination policy?

RMA strongly encourages COVID-19 vaccinations aligning with the current CDC guidance. Attendees will be required to provide a negative test 24-48 hours prior to the event via a secure verification platform.

3.) What is RMA doing to create a safe environment for the conference?

The RMA team is keeping a close eye on all CDC Guidelines and changes in COVID-19 infection rates. Please be prepared for safety precautions at the venue, such as timed entry, mask-wearing, social distancing, and/or hand sanitizer stations, so that we can make this a safe, enjoyable conference. We will encourage masks at the conference but will announce our official policy closer to the event.  

4.) Are masks required in the meeting space?

RMA follows all CDC and local guidelines/requirements for masks and other protocols. RMA will share the current guidelines with registered attendees in pre-conference materials—sent approximately 5-7 days prior to the event.

5.) Will the hotel staff wear masks?

Hotels follow CDC and local guidelines/requirements for masks and other protocols. Attendees may opt-out of room cleaning services during check in. RMA will require hotel staff to wear masks while in our meeting space (AV team and food service) until CDC guidelines remove all mask recommendations.




1.) Where will the event be held?

Marriott Marquis Washington D.C.

901 Massachusetts Avenue NW,Washington, USA, District Of Columbia 20001

2.) What if I am contacted by a third party for hotel reservations?

RMA will not reach out to solicit hotel rooms or to register you for this conference.  Should you be contacted by any organization or website that claims to offer lower rates we urge you to use extreme caution and contact with any relevant information.

3.) What is the dress attire?

Business casual is appropriate for the event.  Since meeting rooms are often cold, you may wish to bring a jacket or sweater.

4.) How do I obtain a receipt for my registration fee? 

You will receive a confirmation letter once your registration is paid in full. This confirmation also serves as your receipt.

5.) How will I receive my registration badge and materials? 

Event materials will be distributed at the event registration area at the venue. Attendees MUST wear name badges to all conference sessions and events to gain admittance. Replacement badges will not be issued. No exceptions will be made. We appreciate your cooperation.

6.) Whom do I contact with questions about my registration? 

7.) What will the weather be like in Washington, D.C?

In October, Washington D.C. has an average high temperature of 70°F and an average low temperature of 52°F.

8.) Will sessions be available after the virtual conference?

Select in-person sessions will be available at the virtual conference in December. The virtual conference content will be available on demand until January 16, 2023.

9.) How do I access the on-demand sessions after the virtual conference?

Participants can access the on-demand sessions by going to the virtual event site. 




1.) How do I register for the event?

By Web

Information to come 


By Phone  

Call 1-800-677-7621 and charge your registration/order to your credit card.  

Customer Care Hours:

Monday through Friday, 8 a.m. to 5:00 p.m. ET


Multiple Registrations

Contact Customer Care at 1-800-677-7621, prompt #3 or email  

2.) What types of payment are accepted?

We accept the following payment methods: Check, ACH/Wire, Visa, MasterCard, American Express and Diner’s Club.


For check payments:  

The Risk Management Association 
​​​​​Lbx 1140 - P.O. Box 8500 
Philadelphia, PA  19178-1140 

For ACH or Wire payments:     

Bank Name: Wilmington Savings Fund Society, FSB 
Routing Transit Number: 031100102 
Account Number: 213449846 
Account Name: The Risk Management Association 

3.) How do I register if I do not have access to a credit card?

Please call customer care at 1-800-677-7621 Monday through Friday from 8 am to 5 pm ET.

4.) I have registered, how to I modify my registration? 

To modify a registration, please contact the Registrar at stating the specifics of the modification. 

5.) What is included with my in-person event registration fee?

If you purchase registration for the in-person event, you will have access to sponsors and exhibitors, meals (breakfast, breaks, receptions) and access to all conference sessions.  In addition, access to the virtual broadcast sessions in December and the on-demand content for at least 30 days (on demand content is not CPE eligible). 

6.) What is included with my virtual event registration fee?

If you purchase registration to the virtual event, you will have access to the virtual broadcast sessions Dec 5-8 and the on-demand content for at least 30 days (on demand content is not CPE eligible). Please note that not all sessions will be available virtually-see agenda for details. 

7.) Is group pricing available for member institutions? 

Yes! For inquiries into our all-access institutional pricing, contact your Relationship Manager.




Read our Housekeeping Tips on how to better use the Conference Platform.

Download a PDF Guide to learn how to receive your CPE Credit Certificate.