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2021 RMA Annual Risk Management Virtual Conference - FAQ | RMA

FAQ

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October 25-28, 2021

Join us virtually

                          

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Registration

How do I register?

By Web:
Please visit the Registration page and follow the link to our secure server.

By Phone:
Please call 1-800-677-7621 to register using a credit card or to charge your registration.

For Multiple Registrations:
Please call 1-800-677-7621, prompt #3 or email registrar@rmahq.org.

Customer Care Hours:
Monday through Friday, 8 A.M. to 5 P.M. ET.

Who do I contact if I have questions about my registration?

Please email registrar@rmahq.org or call 1-800-677-7621

I have registered, how to I modify my registration?

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification.

What is included in my registration?

Access to broadcast sessions. Speakers will be available to participate in live Q&A for all tracks and breakout sessions. Sessions will be available to watch on demand until December 31, 2021. 

Is group pricing available for member institutions?

Yes! For inquiries into our all-access institutional pricing, contact your Relationship Manager.

How do I register for the buy 3 get 1 free promotion?

Please visit the Register page page and register all 4 people at once using promo code “ARMC22” during checkout.

This promotion is only available online and one person must register all four people at the same time. Please note that the discount will show as a percentage off the fee for all four registrants. Registration fee is based on registration date and member status.

What information will I need to register all 4 people for the buy 3 get 1 free promotion?

Please follow steps below:

Gather the required data listed below. If registering a nonmember, be prepared with this additional information: first/last name, email, mailing address, city, state and zip.

Once you have registered all 4 people, Checkout by clicking the blue button (see below).

 

Add promo code “ARMC22’ and select Apply by clicking the blue button (see below).

You will now see the savings (see below) *25% off total cost of member/nonmember rate. Select next and finish registration.

 

Is there a cut-off date to register for the conference? 

There is not a cut-off date to register for the conference, however, please refer to the chart below for specific details. 

October 6 (12:00pm EST) to October 22 (5:00 pm EST):   

  • Registrations received by 11:59 pm EST, Monday through Friday, will be processed by 10:00 am EST the following business day.  
  • Registrations received over the weekend will have access to the site by 10:00 am EST the following Monday.
  • The link to the virtual event platform can be found on the conference website (Access takes at least 24 hours; it’s not immediate).

October 23 (10:00am EST) to October 29 (11:59 pm EST).  

**Note: The conference begins at various times depending on the date.  

  • If you register before 12:00 pm EST on October 25, you will have access to the conference on October 25 by 1 pm EST 
  • If you register after 12:00 pm EST on October 25, you will have access to the conference on October 26 by 10 am EST 
  • If you register after 12:00 pm EST on October 26, you will have access to the conference on October 27 by 10 am EST 
  • If you register after 12:00 pm EST on October 27, you will have access to the conference on October 28 by 10 am EST 
  • If you register after 12:00 pm EST on October 28, you will have access to the conference on October 29 by 10 am EST 

Registrations processed after October 29th at 11:59 pm EST, will have access to the on-demand content from November 12021 through December 31, 2021 (except for the opening plenary session – only available until December 9th). 


General

How do I access the sessions for the virtual conference? 

Registrants will have access to the virtual event site starting on Wednesday, October 6 by 3:00 pm EST to begin signing up for individual sessions and saving the invitations to your calendar. If registering after 11:59 am EST on October 6th, you will gain access to the site following the timing guidelines listed below. Access is associated with the e-mail address used during registration and participants can only log on with one device. RMA will send you a link to the virtual conference site. In addition, a link to the site will be posted to the conference website. 

October 6 (12:00pm EST) to October 22 (5:00 pm EST):   

  • Registrations received by 11:59 pm EST, Monday through Friday, will be processed by 10:00 am EST the following business day.  
  • Registrations received over the weekend will have access to the site by 10:00 am EST the following Monday.
  • The link to the virtual event platform can be found on the conference website (Access takes at least 24 hours; it’s not immediate).

October 23 (10:00am EST) to October 29 (11:59 pm EST).  

**Note: The conference begins at various times depending on the date.  

  • If you register before 12:00 pm EST on October 25, you will have access to the conference on October 25 by 1 pm EST 
  • If you register after 12:00 pm EST on October 25, you will have access to the conference on October 26 by 10 am EST 
  • If you register after 12:00 pm EST on October 26, you will have access to the conference on October 27 by 10 am EST 
  • If you register after 12:00 pm EST on October 27, you will have access to the conference on October 28 by 10 am EST 
  • If you register after 12:00 pm EST on October 28, you will have access to the conference on October 29 by 10 am EST 

Registrations processed after October 29th at 11:59 pm EST, will have access to the on-demand content from November 12021 through December 31, 2021 (except for the opening plenary session – only available until December 9th). 

 

How do I sign up for a session and/or save to my calendar?

To sign up for a session, simply log into the virtual platform using this link, enter the conference you have registered for, click on “Build Your Agenda” or “Join Live Sessions Here” depending on the date of attendance, and select the sessions you wish to schedule. You can also download the calendar invitation directly from the platform for that specific event. 

I missed the virtual conference; can I still watch on-demand?

Yes! Most sessions will be available for on-demand viewing through the virtual event site from November 1, 2021 through December 31, 2021 (except for “Managing the Impact of the Pandemic on Financial Crimes” and the opening plenary session will only available until December 9th).

Will sessions be available after the virtual conference?

Yes! Most sessions will be available for on-demand viewing through the virtual event site from November 1, 2021 through December 31, 2021 (except for “Managing the Impact of the Pandemic on Financial Crimes” and the opening plenary session will only available until December 9th).

How do I access the on-demand sessions after the virtual conference?

Participants can access the on-demand sessions by going to the virtual event site. 

What are the system requirements to access the virtual conference? 

ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the other two preferred browsers are Firefox or Microsoft Edge.

What are the internet requirements to access the virtual conference? 

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. 

Can I watch on my phone or tablet? 

Yes, you can watch on your phone or tablet using your available web browser. Please note, you can only log into the platform from one device at a time. Ex. Phone or Computer. 

Will I have an opportunity to ask speakers questions during their session?

Yes, there will be a text-only Q&A function available for you to ask questions throughout the conference. Please understand that due to the number of participants, it may be necessary to combine questions.

Can I call into a session?

You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access. 

What is the RMA complaint resolution policy?

RMA is committed to serving our members and customers with the utmost care. We value your feedback and are committed to resolving issues in a fair, timely and efficient manner. For comments or to register a complaint, please contact Toni Cauley at tcauley@rmahq.org or 215.446.4011.


Technical

Who do I contact if I have technical questions about the event platform? 

Please e-mail audience.support@on24.com or reference the Technical FAQs below. 

I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.

Be sure that your e-mail address is entered exactly how you registered for the conference, as well as you have waited the required amount of time following your registration to be included in the registration list. Please reference the registration timeline question above.

Can I access a session from a different computer than the one I registered from? 

You can access a session regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event login page. However, your e-mail can only be used once. 

Pressing the "Launch Presentation" button does not do anything. 

If you have pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You may need to temporarily disable the pop-up blocking software to participate in the conference. 

I received a message that the session is not currently available. 

You may see this message due to one of the following reasons: 

  • Verify the time and date of the session to ensure the start time of the event. 
  • The event you are trying to access has concluded but the on-demand version is not yet available.
  • The on-demand version of the session will expire on December 31, 2021.

I receive an "HTTP not found" error message.  

128-bit Encryption is required for your operating system and browser. 

The sound works continuously, but the video freezes. 

This is usually because of network congestion. Try closing out of all other programs on your device and refreshing your browser.

The media player automatically stops, or it continually stops and buffers.

You will want to refresh your browser and ensure that your internet connectivity is at least the minimum connection of 800 Kbps.

Network congestion can occur at any time due to the following problems: 

  • If you are connecting to the internet through a slow connection, or over a congested WiFi or cellular (mobile) network. 
  • If you are connecting to the Internet from a mobile device. 
  • There is heavy traffic on your company network. 
  • To alleviate network congestion, you may want to consider the following: 
    • Upgrading to a faster connection 
    • Minimize the number of applications you are running while accessing the conference  

I cannot hear anything (or the sound is very faint).

Please make sure you have an up to date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like YouTube).   

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card, not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings: 

  1. Click Start, Settings, and then Control Panel. 
  2. Double-click on the Multimedia Icon. 
  3. On the audio tab, turn up the volume.
  4. If it is grayed out, this is an indication that the system is not configured for sound. 

My computer crashes when I try to access a session.

Verify that your settings meet the minimum event requirements. ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the preferred alternative browser is Firefox. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. Try clearing your browser's cache and restart the session.


Virtual Event Site

How do I access the virtual event site?

Using the virtual event link, you will log in using the same e-mail address associated with your RMA registration. 

I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.

Be sure that your e-mail address is entered exactly how you registered for the conference, as well as you have waited the required amount of time following your registration to be included in the registration list. Please reference the registration timeline question above.

How do I sign up for a session and/or save to my calendar?

To sign up for a session, simply log into the virtual platform, log in using the e-mail address associated with your RMA registration, click on “Build Your Agenda” or “Join Live Sessions Here” depending on the date of attending, and select the sessions you wish to schedule. You can also download the calendar invitation directly from the platform for that specific event.  

When can I get into a session?

Participants can enter the session 15 minutes prior to the posted start time. The button located next to the session title will say “LAUNCH” when the platform is available to enter. 

Is there an attendee guide available to attendees?

Yes, you can download the attendee guide to walk you through the platform at any time in the location shown below.

 

Can I connect with other attendees during the event?

Visit the Networking Hub and have conversations 1-on-1 with those that are also in that location, like a networking event at an in-person conference. 

Will I have an opportunity to ask speakers questions during their session?

Yes, there will be a text-only Q&A function available for you to ask questions throughout the conference. Please understand that due to the number of participants, it may be necessary to combine questions.

How do I use the Q&A during the live broadcast? 

RMA has chosen to utilize the chat feature for Q&A during these events. For events that have Q&A available with the speakers, you will see a chat widget located on your console. Feel free to communicate with other attendees using this feature as well.  

Q&A will only be available via the chat function – no verbal Q&A will be answered.  

Will anyone see my Q&A question that I submit?

All content submitted into the chat feature will be seen by the audience immediately. RMA DOES NOT have the ability to remove chat comments so please make sure to review your chat comments before submitting. 

Can I call into a session?

You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access. 


NASBA CPE Hours/CRC Credit

Can I earn NASBA CPE Hours/CRC credits attending this virtual conference?

Participants can earn up to 20 CPE credits (includes sessions from Annual Risk Management Conference, Internal Audit Conference and Women in Risk Summit). NASBA CPE Hours are only available for those watching the Live Broadcast during the scheduled date and time of each session from October 25-29, 2021.

Can I receive NASBA CPE Hours if I watch a session on-demand?

No, based on the NASBA criteria, CPE Credits are only available for those watching the Live Broadcast during the scheduled date and time of each session from October 25-29, 2021.

How do I obtain a certificate of completion for a session?

BEFORE LEAVING THIS SESSION!!! Eligible participants must download their certificate before leaving the session console. You will see an icon on your console that looks like the image below. Please click on this and if all required items have been fulfilled, you will be able to download & save/print your certificate. 

 

You can also find these instructions located in “Related Content” box in each session. See below. 

Do I have to participate in the entire session to receive CPE/CEU credit?

Yes, please refer to the NASBA criteria requirements for details.  

Where can I find the survey to earn CPE credit?

The survey can be found on the taskbar of each session, located at the bottom of your viewing screen. Click on the “Session Feedback & CPE Survey” icon to open the survey. Complete the survey and click submit. 

I hold the CRC credential; how do I obtain credit for this conference?

CRC credential holders will be awarded credits for the virtual conference. If you have any questions, please contact customers@rmahq.org.

Please share the RMA NASBA Sponsor Statement.

RMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org.

 

 

Read our Housekeeping Tips on how to better use the Conference Platform.

Download a PDF Guide to learn how to receive your CPE Credit Certificate.