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Governance, Compliance, and Operational Resiliency Conference FAQ

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Registration

How do I register?

By Web: Please visit the Register page and follow the link to our secure server. 

By Phone: Please call 1-800-677-7621 to register using a credit card or to charge your registration. 

Customer Care Hours: 
Monday through Friday, 8:00 am to 5:00 pm EST. 

What types of payment are accepted?

We accept the following payment methods: Check, ACH/Wire, Visa, MasterCard, American Express and Diner’s Club.

 

For check payments:  

The Risk Management Association 
​​​​​Lbx 1140 - P.O. Box 8500 
Philadelphia, PA  19178-1140 

 
For ACH or Wire payments:     

Bank Name: Wilmington Savings Fund Society, FSB 
SWIFT/BIC Code: WSFCUS33 
Routing Transit Number: 031100102 
Account Number: 213449846 
Account Name: The Risk Management Association 

How do I register if I do not have access to a credit card?

Please call Customer Care at 1-800-677-7621 Monday through Friday, 8 A.M. to 5 P.M. ET.

Who do I contact if I have questions about my registration?

Please email registrar@rmahq.org or call 1-800-677-7621

I have registered, how to I modify my registration?

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification.

What is included in my registration?

Keynote sessions, plenary sessions, and breakout sessions, with peer-sharing capabilities, all focused on emerging operational risks and best practices in governance and compliance. Sessions will be available to watch on demand until June 30, 2022.

Is group pricing available for member institutions? 

Yes! For inquiries into our all-access institutional pricing, contact your Relationship Manager.


General

Will sessions be available after the virtual conference?

Yes, sessions will be available on-demand through June 30, 2022. 

How do I access the on-demand sessions after the virtual conference?  

Participants can access the on-demand sessions by going to the virtual event site.  

What are the system requirements to access the virtual conference?

ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the other two preferred browsers are Firefox or Microsoft Edge.

What are the internet requirements to access the virtual conference?

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. A minimum Internet connection of 800 Kbps is recommended for an optimal experience.  

Can I watch on my phone or tablet? 

Yes, you can watch on your phone or tablet using your available web browser. Please note, you can only log into the platform from one device at a time. Ex. Phone or Computer. 

How do I access the sessions for the virtual conference? 

Registrants will have access to the virtual event site starting on Monday, May 23 by 3:00 pm EST to begin signing up for individual sessions and saving the invitations to your calendar. If registering after 11:59 am EST on May 23, you will gain access to the site following the timing guidelines listed below. Access is associated with the e-mail address used during registration and participants can only log on with one device. RMA will send you a link to the virtual conference site. In addition, a link to the site will be posted to the conference website. 

May 23 (12:00pm EST) to June 5 (5:00 pm EST):   

  • Registrations received by 11:59 pm EST, Monday through Friday, will be processed by 10:00 am EST the following business day.  
  • Registrations received over the weekend will have access to the site by 10:00 am EST the following Monday (with the exception of Memorial Day which will be processed by 10:00am EST on May 31). 
  • The link to the virtual event platform can be found on the conference website (Access takes at least 24 hours; it’s not immediate). 

June 6 (10:00am EST) to June 9 (11:59 pm EST).  

  • If you register before 9:00 am EST on June 6, you will have access to the conference on June 6 by 10 am EST 
  • If you register after 9:01 am EST on June 6, you will have access to the conference on June 6 by 5 pm EST 
  • If you register before 9:00 am EST on June 7, you will have access to the conference on June 7 by 10 am EST 
  • If you register after 9:01 am EST on June 7, you will have access to the conference on June 7 by 5 pm EST 
  • If you register before 9:00 am EST on June 8, you will have access to the conference on June 8 by 10 am EST 
  • If you register after 9:01 am EST on June 8, you will have access to the conference on June 8 by 5 pm EST 
  • If you register before 9:00 am EST on June 9, you will have access to the conference on June 9 by 10 am EST 

Registrations processed after 9:01 am EST on June 9, will have access to the on-demand content (for those available on-demand) from June 10, 2022 through June 30, 2022. 

How do I sign up for a session and/or save to my calendar?

To sign up for a session, simply log into the virtual platform after May 23, enter the conference you have registered for, click on “Build Your Agenda” or “Join Live Sessions Here” depending on the date of attending, and select the sessions you wish to schedule. You can also download the calendar invitation directly from the platform for that specific event. 

I missed the virtual conference; can I still watch on-demand?  

Yes! All sessions (for those available on-demand) will be available for on-demand viewing through the virtual event site from June 10, 2022 through June 30, 2022. 

Is there a full agenda that I can download?

Yes, after May 23.  While building your agenda, you will see a location where “DOWNLOAD FULL AGENDA” is available. Feel free to download this PDF for further details. 

When can I get into a session? 

Participants can enter the session 15 minutes prior to the posted start time. The button located next to the session title will say “LAUNCH” when the platform is available to enter. 

Is there a full agenda that I can download?

Yes, after May 23.  While building your agenda, you will see a location where “DOWNLOAD FULL AGENDA” is available. Feel free to download this PDF for further details. 

Is there an attendee guide available to attendees?

Yes, you can download the attendee guide to walk you through the platform at any time in the location shown below. 

 

Can I connect with other attendees during the event?

Visit the Networking Hub and conversations 1-on-1 with those that are also in that location, like a networking event at an in-person conference. 

Will I have an opportunity to ask speakers questions during their session?

Yes, there will be a text-only Q&A function available for you to ask questions throughout the conference. Please understand that due to the number of participants, it may be necessary to combine questions.

How do I use the Q&A during the live broadcast? 

RMA has chosen to utilize the chat feature for Q&A during these events. For events that have Q&A available with the speakers, you will see a chat widget located on your console. Feel free to communicate with other attendees using this feature as well.  

Q&A will only be available via the chat function – no verbal Q&A will be answered.  

Will anyone see my Q&A question that I submit?

All content submitted into the chat feature will be seen by the audience immediately. RMA DOES NOT have the ability to remove chat comments so please make sure to review your chat comments before submitting.  

Can I call into a session? 

You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access.


NASBA CPE Credits

Can I earn NASBA CPE Hours/CRC credits attending this virtual conference?

Yes, you can earn up to 19 NASBA CPE Hours/CRC Credits. NASBA CPE Hours are only available for those watching the Live Broadcast during the scheduled date and time of each session from June 6-9, 2022.

Can I receive NASBA CPE Hours if I watch a session on-demand?

No, based on the NASBA criteria, CPE Credits are only available for those watching the Live Broadcast during the scheduled date and time of each session from June 6-9, 2022. 


Technical

Whom do I contact if I have technical questions about the event platform? 

Please e-mail audience.support@on24.com or reference the Technical FAQs below.

I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.

Be sure that your e-mail address is entered exactly how you registered for the conference, as well as you have waited the required amount of time following your registration to be included in the registration list. Please reference the registration timeline question above.  

Can I access a session from a different computer than the one I registered from? 

You can access a session regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event login page. However, your e-mail can only be used once. 

Pressing the "Launch" button does not do anything. 

If you have pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You may need to temporarily disable the pop-up blocking software to participate in the conference. 

I received a message that the session is not currently available. 

You may see this message due to one of the following reasons:  

  • Verify the time and date of the session to ensure the start time of the event.  
  • The event you are trying to access has concluded but the on-demand version is not yet available.  
  • The on-demand version of the session has expired on June 30, 2022. 

I receive an "HTTP not found" error message. 

128-bit Encryption is required for your operating system and browser.  

The sound works continuously, but the video freezes. 

This is usually because of network congestion. Try closing out of all other programs on your device and refreshing your browser. 

The sound works continuously, but the video freezes. 

This is usually because of network congestion. Try closing out of all other programs on your device and refreshing your browser. 

The media player automatically stops, or it continually stops and buffers.

You will want to refresh your browser and ensure that your internet connectivity is at least the minimum connection of 800 Kbps.  

 

Network congestion can occur at any time due to the following problems:  

  • If you are connecting to the internet through a slow connection, or over a congested WiFi or cellular (mobile) network.  
  • If you are connecting to the Internet from a mobile device.  
  • There is heavy traffic on your company network.  
  • To alleviate network congestion, you may want to consider the following:  
  • Upgrading to a faster connection  
  • Minimize the number of applications you are running while accessing the conference   

I cannot hear anything (or the sound is very faint).

Please make sure you have an up-to-date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like YouTube).  
 
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card, not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:  

  1. Click Start, Settings, and then Control Panel.  
  1. Double-click on the Multimedia Icon.  
  1. On the audio tab, turn up the volume. 
  1. If it is grayed out, this is an indication that the system is not configured for sound.  

 

My computer crashes when I try to access a session.

Verify that your settings meet the minimum event requirements. ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the preferred alternative browser is Firefox. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. Try clearing your browser's cache and restart the session.