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Chapter Leaders Conference FAQ

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General

How do I access the sessions for the virtual conference? 

Registered participants can access the virtual event site as follows:  

  • Through the personalized link found in the email sent from noreply@Swapcard.com 
  • Attendees can visit the event link when available and log into their profile from there.  
  • Attendees can visit the following link and log into their profile from here: https://app.swapcard.com/event/2022-chapter-leaders-conference 
  • Login with the email address associated with your RMA registration – it will send you a personalized link to join the event immediately.   
  • Through the link in your system generated calendar appointment.   

Is there a cut-off date to register for the conference? 

There is not a cut-off date to register for the conference, however, please refer to the chart below for specific details. 

Prior to Tuesday, May 31st (12:00 pm EST)      

  • Registrations received by 12:00 pm EST, will receive access to the virtual event site by Wednesday, June 1st.  
  • Registrants will receive an email from noreply@swapcard.com that contains a personalized link to access the virtual event platform.  

Wednesday, June 1st (12:01pm EST) to June 13th (5:00 pm EST)      

  • Registrations received by 11:59 pm EST, Monday through Friday, will be processed by 10:00 am EST the following business day.    
  • You will have access to the virtual event site by 10:00 am EST the day AFTER you register.   
  • Registrations received over the weekend will have access to the site by 10:00 am EST on the next business day.    

June 14th to June 16th. Note:  

  • If you register before 12:00 pm EST on June 14th, you will have access to the conference on June 14th at 1:00 pm EST   
  • If you register after 12:00 pm EST on June 14th, you will have access to the conference on June 15th at 9:00 am EST   
  • If you register before 12:00 pm EST on June 15th, you will have access to the conference on June 15th by 1:00 pm EST   
  • If you register after 12:00 pm EST on June 15th, you will have access to the conference on June 16th at 9:00 am EST   
  • If you register before 12:00 pm EST on June 16th, you will have access to the conference on June 16th by 1:00 pm EST   

I did not receive the welcome email from Swapcard to access the event site?

The login email or the "magic link" email is an automated email that is sent to you once your registration information is synced with the event site. This email is sent from noreply@swapcard.com and if you do not see it in your inbox it most likely could be in your spam folder or might be blocked by your company's firewall if you are using your work email address. 
 

It says that my magic link has expired?

The magic link email has a security token personalized for your email address which expires once you have clicked on the link one time. If the link is left idle, it will expire after 48hrs and a new link will need to be requested. If you think your magic link may have expired, please request for a new one at the login page or reaching out to rmaevents@rmahq.org. 

My email address is not being recognized when I try to log into the event site?

If your email address is not recognized, it means that you've either registered for your event with a different email address or there was an email typo at registration or when you tried to login. 
Please note that If you have recently registered and have not yet received a login email, it's possible that your registration data has not yet synced with the platform. Please wait for the login email or check your spam or junk email.  The email comes from noreply@swapcard.com.

How do I sign up for sessions in the virtual conference and add to my calendar?

To sign up for a session, log into the event platform, Swapcard, click on the Agenda page and add the preferred sessions to your schedule by clicking the icon next to each event, that looks like this:

Once you have created your schedule, you will want to click on the “My Registered Sessions” page listed at the top of the event site. From here, you will see your specific calendar of events that you have signed up for. To the right, you will see a location to export your entire schedule to your calendar.  

Your calendar will integrate into whichever provider you are using (Outlook, Google, etc.) 

If you are need assistance logging into the event site, please reach out to registrar@rmahq.org. 

 

What are the system requirements to access the virtual conference? 

Swapcard is a 100% web-based platform. Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages or streaming issues, please switch to one of these two browsers if you have been working on another browser. 

**Internet Explorer does NOT support Swapcard. 

What are the internet requirements to access the virtual conference? 

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. We recommend viewing this event from a wired connection with a download speed of at least 1Mbps. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended.  

Can I access this event on my cell phone or tablet?

The web App is available on smartphone and computer using the following link: https://app.swapcard.com/. 

** To access the web App, you have to use a recent browser such as Google Chrome or Mozilla Firefox. 

The mobile App is available on iPhone and Android. To download it, use the following link: https://www.swapcard.com/app/swapcard. You can also scan this QR Code:


Virtual Event Site

When can I get into a session? 

Attendees can access the event site at any time once they receive the welcome email to participate. You will have access to Zoom sessions (all sessions will be held in Zoom), at the time that the session starts. An RMA member will be participating in each session and available to answer any technical questions that you may be having. 

Will I have an opportunity to ask speakers questions during their session?

Yes, all sessions will be held via Zoom and you will have access to discuss topics freely. 

Can I call into a session?

Yes, you can call into a Zoom session. Please reach out to rmaevents@rmahq.org for respective Zoom session meeting ID numbers. 

Can I talk to fellow participants who have expressed interest in their contact information being shared?

Yes, you can “Connect” with other participants during the event and continue your networking conversations offline. When located on the “Attendees” page, you can request a connection with other attendees that have given permission to do so, and you will receive a notification once they have accepted your request. From here, you are welcome to have a one-on-one conversation with those attendees. 

Whom do I contact if I have technical questions about the event platform? 

Please email rmaevents@rmahq.org or reference the Swapcard Help Center page here and Zoom FAQ page here. 

 

Can I access a session from a different computer than the one I registered from? 

You can access a session regardless of the computer you initially registered from however the magic link that you were provided to initially log-in, will only work one time.  

The magic link email has a security token personalized for your email address which expires within an hour or once you click on the link. If you think your magic link may have expired, please request for a new one at the login page. 

My computer crashes when I try to access a session.

Verify that your settings meet the minimum event requirements. We recommend viewing this event from a wired connection with a download speed of at least 1Mbps. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended. 

Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages or streaming issues, please switch to one of these two browsers if you have been working on another browser. 

**Internet Explorer does NOT support Swapcard. 


Zoom Technical Support

Where do I download the latest version of Zoom?

You can download the latest version of Zoom from the Zoom Download Center

How do I use Zoom on my PC or Mac?

Download the Zoom app onto your PC or Mac. You can also join via a web browser if you prefer not to download the application. 

Do you need an account to use Zoom?

A Zoom account is not required if you are strictly joining Zoom Meetings as a participant. If someone invites you to their meeting, you can join as a participant without creating an account. 

How do I join a Zoom meeting?

You can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID.

How do I join computer/device audio?

On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. Learn more about connecting your audio.

Can I use a Bluetooth headset?

Yes, if the Bluetooth device is compatible with the computer or mobile device that you are using.

Do I have to have a webcam to join on Zoom?

While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

My video/camera isn't working.

There is echo in my meeting.

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local.

Audio isn't working on my mobile device.

If you cannot hear other participants in a Zoom meeting, follow these steps to troubleshoot the issue. 

  • Ensure your speaker is turned on. If you see the speaker icon in the top-left corner is turned off, tap it to turn on your speaker:

  • Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device's volume might be set to mute or vibrate only. 
  • Try using earphones. 
  • Restart your mobile device. 
  • Reinstall Zoom