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PASLA/RMA Update on Asian Securities Lending FAQ

Decorative Caret Icon 17th Annual PASLA/RMA
Conference on Asian Securities Lending
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Registration

How do I register?

By Web: Please visit the Register page and follow the link to our secure server. 

By Phone: Please call 1-800-677-7621 to register 

Whom do I contact if I have questions about my registration?

Please e-mail registrar@rmahq.org or call 1-800-677-7621

I have registered, how to I modify my registration?

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification.

What is included in my registration?

Access to broadcast sessions. Sessions will be available to watch on demand until May 13, 2022.

Is there a cut-off date to register for the conference? 

Registration will end 1 hour prior to the start date/time on the separate broadcast dates.  

Registrations processed after March 11th at 8:00 am EST, will have access to the on-demand content (for those available on-demand) from March 11th through May 13, 2022. 


General

Will sessions be available after the virtual event?  

Yes, sessions will be available on-demand through May 13, 2022.

How do I access the on-demand sessions after the virtual event?

Participants can access the on-demand sessions by using the same registration link used to access the live broadcast. 

How do I access the sessions for the virtual conference? 

Registrants will receive confirmation emails from the virtual platform 1 day and 1 hour prior to the live date/broadcast time. With this confirmation email, you will receive a link to enter the first session.

What are the system requirements to access the virtual conference? 

ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the other two preferred browsers are Firefox or Microsoft Edge. 

What are the internet requirements to access the virtual conference? 

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. A minimum Internet connection of 800 Kbps is recommended for an optimal experience.  

Can I watch on my phone or tablet? 

Yes, you can watch on your phone or tablet using your available web browser. Please note, you can only log into the platform from one device at a time. Ex. Phone or Computer. 

If I am not located in Hong Kong, can I still watch the content? 

Yes, we will be running a replay of this event on March 10th & 11th from 9am – 11:30am EST.


Virtual Event Site

Will I have an opportunity to ask speakers questions during their session?

The speakers will not be available during the live sessions; however we will share your questions with them and disperse their responses through a written report in the months to follow the live event.  

Will anyone see my Q&A question that I submit?

No, your Q&A is submitted directly to the producer of the event. 

Can I call into a session? 

You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access.


Technical

Who do I contact if I have technical questions about the event platform? 

Please e-mail audience.support@on24.com or reference the Technical FAQs below. 

I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.

Be sure that your e-mail address is entered exactly how you registered for the conference, as well as you have waited the required amount of time following your registration to be included in the registration list. Please reference the registration timeline question above.

Can I access a session from a different computer than the one I registered from?

You can access a session regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event login page. However, your e-mail can only be used once. 

I received an "HTTP not found" error message.  

128-bit Encryption is required for your operating system and browser.  

The sound works continuously, but the video freezes. 

This is usually because of network congestion. Try closing out of all other programs on your device and refreshing your browser.

The media player automatically stops, or it continually stops and buffers.

You will want to refresh your browser and ensure that your internet connectivity is at least the minimum connection of 800 Kbps.  

 

Network congestion can occur at any time due to the following problems:  

  • If you are connecting to the internet through a slow connection, or over a congested WiFi or cellular (mobile) network.  
  • If you are connecting to the Internet from a mobile device.  
  • There is heavy traffic on your company network.  
  • To alleviate network congestion, you may want to consider the following:  
    • Upgrading to a faster connection  
    • Minimize the number of applications you are running while accessing the conference   

I cannot hear anything (or the sound is very faint).

Please make sure you have an up to date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like  YouTube).  
 
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card, not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:  

  1. Click Start, Settings, and then Control Panel.  
  1. Double-click on the Multimedia Icon.  
  1. On the audio tab, turn up the volume. 
  1. If it is grayed out, this is an indication that the system is not configured for sound.  

My computer crashes when I try to access a session.

Verify that your settings meet the minimum event requirements. ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the preferred alternative browser is Firefox. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. Try clearing your browser's cache and restart the session.