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2021 Model Risk Management Summit - FAQ

FAQ

MVC Summit 2022 Intro Img 800X533

December 1 - 2, 2021

Join us virtually

            


Registration

How do I register?

By Web: Please visit the Register page and follow the link to our secure server. 

By Phone: Please call 1-800-677-7621 to register using a credit card or to charge your registration. 

Customer Care Hours: Monday through Friday, 8:00 AM to 5:00 PM ET. 

Is group pricing available for member institutions?

Members AND Non-Members can benefit from an all-access pass for their institution at a flat rate. Contact Will Kutteh for additional information.

Who do I contact if I have questions about my registration?

Please email registrar@rmahq.org or call 1-800-677-7621

I have registered, how to I modify my registration?

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification.

What is included in my registration?

All sessions, with peer-sharing capabilities, creating a community around model risk for small and midsize banks. Sessions will be available to watch on demand until 5:00 pm EST on December 23rd, 2021. 


Event Details

How do I access the sessions for the virtual conference?

Registered participants can access the virtual event site as follows:  

  • Through the personalized link found in the email sent from noreply@Swapcard.com 
  • Attendees can visit the following link and log into their profile from here: https://app.swapcard.com/event/model-validation-consortium-summit 
  • Login with the email address associated with your RMA registration – it will send you a personalized link to join the event immediately.   
  • Through the link in your system generated calendar appointment.   

I did not receive the welcome email from Swapcard to access the event site?

The login email or the "magic link" email is an automated email that is sent to you once your registration information is synced with the event site. This email is sent from noreply@swapcard.com and if you do not see it in your inbox it most likely could be in your spam folder or might be blocked by your company's firewall if you are using your work email address. 

It says that my magic link has expired?

The magic link email has a security token personalized for your email address which expires once you have clicked on the link one time. If the link is left idle, it will expire after 48hrs and a new link will need to be requested. If you think your magic link may have expired, please request for a new one at the login page or reaching out to rmaevents@rmahq.org. 

My email address is not being recognized when I try to log into the event site?

If your email address is not recognized, it means that you've either registered for your event with a different email address or there was an email typo at registration or when you tried to login. Please note that if you have recently registered and have not yet received a login email, it's possible that your registration data has not yet synced with our platform. Please wait for the login email or check your spam or junk email. The email comes from noreply@swapcard.com. 

How do I sign up for sessions in the virtual conference and add to my calendar?

To sign up for a session, log into the event platform, Swapcard, click on the Agenda page and add the preferred sessions to your schedule by clicking the icon next to each event, that looks like this: 

Once you have created your schedule, you will want to click on the “My Registered Sessions” page listed at the top of the event site. From here, you will see your specific calendar of events that you have signed up for. To the right, you will see a location to export your entire schedule to your calendar.  

Your calendar will integrate into whichever provider you are using (Outlook, Google, etc.) 

Example below: 

If you need assistance logging into the event site, please reach out to registrar@rmahq.org. 

 

Will sessions be available after the virtual conference?

All sessions will be available for on-demand viewing through the virtual event site from 9 am EST December 3rd to 5:00 pm EST on December 23rd, 2021. 

How do I access the on-demand sessions after the virtual conference?

Participants can access the on-demand sessions via the virtual event site. 

I missed the virtual conference; can I still watch on-demand?  

All sessions will be available for on-demand viewing through the virtual event site from December 3rd to 5:00 pm EST on December 23rd, 2021. 

What are the system requirements to access the virtual conference? 

Swapcard is a 100% web-based platform. Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages or streaming issues, please switch to one of these two browsers if you have been working on another browser. 

**Internet Explorer does NOT support Swapcard. 

What are the internet requirements to access the virtual conference? 

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. We recommend viewing this event from a wired connection with a download speed of at least 1Mbps. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended. 

Can I watch this event on my cell phone or tablet?

The web App is available on smartphone and computer using the following link: https://app.swapcard.com/. 
 
** To access the web App, you must use a recent browser such as Google Chrome or Mozilla Firefox.  

The mobile App is available on iPhone and Android. To download it, use the following link: https://www.swapcard.com/app/swapcard. You can also scan this QR Code: 

 


Virtual Event Site

When can I get into a session?

Attendees can access the event site at any time once they receive the welcome email to participate. You will see a “live countdown” timer available for any upcoming events that shows you are in the right location for your preferred session. The event page will automatically start playing the respective session at the live start time. 

If you are having any trouble viewing the session and the start time has passed, please refresh your browser. 

Will I have an opportunity to ask speakers questions during their session?

Yes, there will be a text-only “Live Discussion” feature available for you to ask questions throughout the conference for those sessions available. Please understand that due to the number of participants, it may be necessary to combine questions. 

How do I use the Q&A during the live broadcast? 

Once logged into the session, you will see the “Live Discussion” feature available on the right-hand side of your screen.   

*Chat is available for all sessions. 

Will anyone see my Q&A question that I submit?

Yes, your questions/chats are immediately shown in a list form for the entire audience to see. Other participants will have the opportunity to vote these as high priorities and respond to your chat comments directly. 

Can I call into a session?

You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access. 

Can I talk to fellow participants who have expressed interest in their contact information being shared?

Yes, you can “Connect” with other participants during the event and continue your networking conversations offline. When located on the “Attendees” page, you can request a connection with other attendees that have given permission to do so, and you will receive a notification once they have accepted your request. From here, you are welcome to have a one-on-one conversation with those attendees. 

Is there a cut-off date to register for the conference? 

There is not a cut-off date to register for the conference, however, please refer to the chart below for specific details.   

Prior to Monday, November 22nd (8:59 am EST)      

  • Registrations received by 8:59 am EST on November 22nd will receive access to the virtual event site by Monday, November 22nd at 11:00 am EST.  
  • Registrants will receive an email from noreply@swapcard.com that contains a personalized link to access the virtual event platform.  

Monday, November 22th (9:00 am EST) to November 30th (5:00 pm EST)      

  • Registrations received by 11:59 pm EST, Monday through Friday, will be processed by 10:00 am EST the following business day.    
  • You will have access to the virtual event site by 10:00 am EST the day AFTER you register (with the exception of November 25th & 26th - these will be processed the following Monday due to the holiday). 
  • Registrations received over the weekend will have access to the site by 10:00 am EST on the next business day.    

November 30th (5:01 pm EST) to December 2nd (12:00 pm EST). Note: The conference begins daily at 11:00 am EST.   

  • If you register after 5:00 pm EST on November 30th, you will have access to the conference on December 1st at 9:00 am EST. 
  • If you register after 9:00 am am EST on December 1st, you will have access to the conference on December 2nd at 9:00 am EST. 
  • If you register after 12:00 pm EST on December 2nd, you will have access to the on-demand version of the conference available starting at 9:00 am EST on December 3rd 

On-Demand viewing: Sessions will be available for on-demand viewing on Monday, December 6th at 12:00 pm EST through 5:00 pm EST on December 23rd, 2021. 


Technical

Whom do I contact if I have technical questions about the event platform? 

Please email rmaevents@rmahq.org or reference the Swapcard FAQ page here. 

Can I access a session from a different computer than the one I registered from? 

You can access a session regardless of the computer you initially registered from, however the magic link that you were provided to initially log-in will only work one time. 
 
The magic link email has a security token personalized for your email address which expires once you have clicked on the link one time. If the link is left idle, it will expire after 48hrs and a new link will need to be requested. If you think your magic link may have expired, please request for a new one at the login page or reaching out to rmaevents@rmahq.org. 

The sound works continuously, but the video freezes. 

This is usually because of network congestion. Try closing out of all other programs on your device and refreshing your browser. 

The media player automatically stops, or it continually stops and buffers.

We recommend viewing this event from a wired connection with a download speed of at least 1Mbps. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended. 
 
Network congestion can occur at any time due to the following problems:  

  • If you are connecting to the internet through a slow connection, or over a congested or cellular (mobile) network.  
  • If you are connecting to the Internet from a mobile device.  
  • There is heavy traffic on your company network.  
  • To alleviate network congestion, you may want to consider the following:  
    • Upgrading to a faster connection  
    • Minimize the number of applications you are running while accessing the conference   
       

Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages or streaming issues, please switch to one of these two browsers if you have been working on another browser. 
 

**Internet Explorer does NOT support Swapcard. 

I cannot hear anything (or the sound is very faint).

Please make sure you have an up-to-date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like Youtube).    

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card, not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:  

  • Click Start, Settings, and then Control Panel.  
  • Double-click on the Multimedia Icon.  
  • On the audio tab, turn up the volume. 
  • If it is grayed out, this is an indication that the system is not configured for sound.  

My computer crashes when I try to access a session.

Verify that your settings meet the minimum event requirements. We recommend viewing this event from a wired connection with a download speed of at least 1Mbps. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended. 
 
Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages or streaming issues, please switch to one of these two browsers if you have been working on another browser. 
 
**Internet Explorer does NOT support Swapcard.