Q: How do I register for the event? 

By Web 

Register for the virtual event here. 

By Phone    

Call 1-800-677-7621 and charge your registration/order to your credit card.   

Customer Care Hours: 

Monday through Friday, 8 a.m. to 5:00 p.m. ET 

Multiple Registrations 

Contact Customer Care at 1-800-677-7621, prompt #3 or email registrar@rmahq.org.  

Q: What types of payment are accepted? 

We accept the following payment methods: Check, ACH/Wire, Visa, MasterCard, American Express and Diner’s Club.  

• For check payments:   
  The Risk Management Association  ​​​​​Lbx 1140 - P.O. Box 8500  
  Philadelphia, PA  19178-1140  
• For ACH or Wire payments:     
  Bank Name: Wilmington Savings Fund Society, FSB  SWIFT/BIC Code: WSFCUS33  
  Routing Transit Number: 031100102  
  Account Number: 213449846  
  Account Name: The Risk Management Association  

Q: How do I register if I do not have access to a credit card? 

Please call customer care at 1-800-677-7621 Monday through Friday from 8 am to 5 pm ET. 

Q: Is group pricing available for member institutions? 

A: Not for this event however, access is complimentary if you registered for our 2022 Annual Risk Management Conference, Internal Audit Conference, or 2022/2023 GCOR Conference. Contact registrar@rmahq.org for your complimentary access code. 

Q: Whom do I contact if I have questions about my registration? 

A: Please e-mail registrar@rmahq.org or call 1-800-677-7621 

Q: I have registered, how do I modify my registration? 

A: To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification. 

Q: Is there a cut-off date to register for the conference?  

A: There is not a cut-off date to register for the conference. 

Q: Will sessions be available after the virtual conference?   

A: Yes, sessions will be available on-demand through May 31, 2023. 

If previously registered, please visit the conference platform.  

Q: How do I access the sessions for the virtual conference?  

A: The links to access the conference sessions will be available on the event website on the day of the event.   

Q: Are sessions CPE eligible?  

A: No. 

Q: What are the system requirements to access the virtual conference?  

A: ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the other two preferred browsers are Firefox or Microsoft Edge. 

Q: What are the internet requirements to access the virtual conference?  

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. A minimum Internet connection of 800 Kbps is recommended for an optimal experience.  

Q: Can I watch on my phone or tablet?  

A: Yes, you can watch on your phone or tablet using your available web browser. Please note, you can only log into the platform from one device at a time. Ex. Phone or Computer.  

Q: How do I sign up for a session? 

A: You will be registered for all available sessions. To access the sessions on the day of the event, click the associated link on the event website for the session you want to attend.  

Q. When can I get into a session? 

A: Participants can enter the session 15 minutes prior to the posted start time. The button located next to the session title will say “LAUNCH” when the platform is available to enter.

Q: Can I connect with other attendees during the event?

A: You can connect with other attendees via the chat box on the session console during the event. 

Q: Will I have an opportunity to ask speakers questions during their session?  

A: Yes, there will be a text-only Q&A function available for you to ask questions throughout the conference. Please understand that due to the number of participants, it may be necessary to combine questions. 

Q: Can I call into a session?  

A: You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access. 

Q: Whom do I contact if I have a question throughout the event?  

A: In-Session Technology troubleshooting:  

• Step one – Please first try to refresh your browser, clear out the cache/cookies/history. 
• Step Two – Communicate with the RMA staff team via the Q&A 
• Step Three – The RMA staff will direct the attendee to audience.support@on24.com if none of these items can be resolved in the session itself. 
• Registration troubleshooting: Please reach out to registrar@rmahq.org 

Q: I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.  

A: Be sure that your e-mail address is entered exactly how you registered for the conference. 

Q: Can I access a session from a different computer than the one I registered from?  

A: You can access a session regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event login page. However, your e-mail can only be used once.  

Q: I received a message that the session is not currently available.  

A: You may see this message due to one of the following reasons:  

• Verify the time and date of the session to ensure the start time of the event.  
• The event you are trying to access has concluded but the on-demand version is not yet available.  
•  The on-demand version of the session has expired. 
   

Q: My computer crashes when I try to access a session.  

A: Verify that your settings meet the minimum event requirements. ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the preferred alternative browser is Firefox. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. Try clearing your browser's cache and restart the session.