Focus on RMA: Sandy Sutermaster, Relationship Manager

Each week, “Focus on RMA” highlights a piece of RMA that makes it valuable to members and the industry. This week, we’re sharing a Q&A with one of RMA’s relationship managers.

Sandy Sutermaster serves as a liaison for chapters and banks throughout the Mid-Atlantic Region (Delaware, New Jersey, New York, and Pennsylvania). She currently supports 10 of RMA’s local chapters and over 100 member institutions with an asset size of $1 billion to $60 billion.


What is the most unique experience you’ve had working with members?

As an RMA employee, I’ve enjoyed a wealth of experiences working with members, including peer-to-peer networking, hosting cutting-edge educational courses, and contributing to award-winning publications. However, my proudest and most unique experience since joining RMA as an employee was working with members as part of the RMA community when celebrating its 100th year anniversary in 2014. During conferences, chapter events, and at RMA HQ, we came together to share moments from our past and present as well as to look forward to a bright future!

What advice would you give to banks who are considering membership?

People join RMA because of our knowledge and experience. Whether it is for the basic exchange of credit information and financial statement analysis or to broaden one’s understanding of enterprise risk management, RMA is a resource used to produce results. RMA offers career support, networking opportunities, and educational seminars and webinars geared to members who are new to the association as well as to association veterans. As banking has changed, RMA has changed and broadened its coverage of enterprise risk. The resources available for continuing education and professional development through various outlets, including publications, webinars, and member events keep members up to date and current on important trends in the industry.

What program or event do you wish people knew more about?

For students interested in working in the banking industry after graduation, The RMA Foundation offers scholarship opportunities to undergraduates. Annually, over $200,000 in scholarships are awarded ranging from $2,000 to $8,000. Winners may reapply for continuation of their scholarships for up to two additional years, provided each student fulfills the renewal requirements and maintains their free student membership with RMA. It’s a great opportunity, a win-win for eligible candidates, and the window to apply is open right now! Anyone who knows a college student pursuing a career in banking should encourage that student to apply for the scholarship at

Where did you work before RMA? What is your background?

I began my career with RMA in April 2014. Prior to joining RMA, my years in banking were spent at Mellon Bank and Bank of New York Mellon in Pittsburgh, where my positions ranged from commercial lending to credit review, training, underwriting, and operational risk management.  I received both my BS in Accounting and MBA in Finance from The Pennsylvania State University. 

What do you like most about your job?

My favorite part about RMA was, and continues to be, the people that I have met and relationships that I have made over the years. I have made friends and alliances across the country, and I am grateful to have worked with them throughout my career.

What are your interests outside of work?

When I am not working at RMA, I enjoy spending time with my family and friends. My hobbies include a devotion to Penn State football, listening to live music, traveling near and far, and discovering new restaurants. My favorite beach spot is Cape May, New Jersey.  

For more information about how Sandy can help your financial institution in the Mid-Atlantic region, please contact her at 412-787-5625 or

Visit our website to view all of RMA’s relationship managers and the regions they serve.

Washington, The Week Ahead - June 1-5, 2020

Read More

1Q 2020 Credit Trends in Commercial Lending

Read More

Hire a Hacker? How an Ethical Hacker Can Protect Your Financial Institution

Read More

comments powered by Disqus