Frequently Asked Questions

Are you formerly Robert Morris Associates?
Yes, on July 11, 2000, the name of the Association changed to more accurately reflect RMA's expanding commitment to risk management best practices.

How can I contact you?

To order and for more information about RMA's products and services, please contact RMA's Customer Care at or via phone at 800-677-7621. 

  • For questions regarding current or new membership status, please contact RMA's Membership Department at or via phone at 800-677-7621. For information on becoming an RMA member, please review the Join RMA section of our website.
  • For questions about invoices from RMA, please contact RMA's Accounts Receivable Department at

It is RMA's policy to respond to all communications in a timely manner. If you send an email to an RMA staff member and do not hear back in a reasonable time frame, please contact that individual by telephone. Your organization's email filters may have intercepted our response and not notified us of non-delivery. 

For detailed information on our Regional Managers click here
Contact RMA by mail at:   
1801 Market Street, Suite 300  
Philadelphia, PA 19103 
Phone: 800-677-7621; 215-446-4000 
Fax: 215-446-4101 

How can I order RMA Journal articles?

Use our online search form (free and easy for Members) to obtain single or multiple copies of articles, as well as reprints, and accept all of the copyright and use permissions that are required. Most articles are accessible as a downloadable document.

How do I benefit from RMA membership?
Enjoy networking opportunities, a free subscription to The RMA Journal, discounts to attend frequent meetings and seminars on relevant topics, and access to peers at frequent local and national meetings. Continually improve with unique opportunities to hear the industry's top leaders and managers.

Product Return Policy

If you find it necessary to return a product, please ship by traceable method within 30 days of receipt to:

The Risk Management Association
1801 Market St, Suite 300
Philadelphia, PA 19103

    If your payment is received in currency other than U.S. dollars, and you are due a refund, you will be responsible for any foreign exchange rate difference.

    Technical Issues
    How to troubleshoot problems downloading documents?

    We chose the Electronic Content Delivery (ECD) service to listen to RMA’s web server’s TCP port 8085. If a client is blocking this port it will result in an error when attempting to download items from RMA's website. Therefore the client's network will have to open port 8085 in order to allow RMA’s Document Download ECD to work. 

    Why do we use port 8085, over the more common ports of 80 for http or 443 for https?

    We chose a private port where the Electronic Content Delivery (ECD) service could listen in to take care of the document downloads to log information. For additional support, please email  

    What does RMA do?
    RMA was founded in 1914 to help commercial bankers make better lending decisions through the exchange of credit information. Today, RMA is the only association that specializes in promoting effective and prudent risk management practices for institutions of all sizes, across the entire financial services industry. Headquartered in Philadelphia, Pennsylvania, RMA has approximately 1,900 institutional members that include banks of all sizes as well as nonbank financial institutions. They are represented in the association by 18,500 risk management professionals who are chapter members in financial centers throughout North America, Europe, and Asia/Pacific.

    Note: As a not-for-profit, professional association, RMA does not lobby on behalf of the industry

    What types of events are offered through RMA?
    To see a list of RMA events, click here.

    Who can join RMA?
    The following entities are eligible for membership: banks, bank holding companies, savings banks, savings and loans, private banks, trust companies, investment banks, finance companies, economic development corporations, leasing companies, governmental agencies responsible for the supervision and regulation of RMA member institutions, and professional firms that provide services related to risk management to financial institutions. Individual membership is open to all personnel involved in lending and risk management in member organizations.