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Mary Kapferer

Executive Vice President and Chief Operational Risk Officer
Cleveland, OH

Present Job Function: Kapferer is executive vice president and chief operational risk officer, reporting to the chief risk officer at KeyCorp. She provides critical strategic leadership for identifying and prioritizing enterprise risk initiatives to develop a holistic enterprise and operational risk management framework around Key’s business processes. Kapferer leads the creation and sustainability of enterprise risk assessments, operational capital quantifications, policy management, and regulatory relations. Under her senior leadership, risk management identifies and executes strategic priorities and initiatives. She is a member of risk management’s senior leadership team and leads the evolution of corporate risk governance, with a focus on serving the interests of critical stakeholders.


Education: Kapferer earned a bachelor’s degree from John Carroll University and is a Certified Public Accountant.



Member, Finance Committee, West Side Catholic Center


RMA Service:

Member, Operational Risk Council


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