Your Privacy Matters to Us
What information we collect and how we use it
When you visit our website, RMA collects your IP address, which we use to help diagnose problems with our server, to administer our website, and to improve our products and services. Your IP address also is used to gather broad demographic information that does not personally identify you.
To order from us, you must set up an account. Setting up an account requires you to provide your email address. Our system automatically assigns a password (your "Account Information"), which you can then personalize. When you order from us, we also ask for your name, shipping address, telephone number, and your credit card number, billing address, and expiration date (your "Order Information"). This information is necessary for us to process your order and to notify you of your order status. We may use your Account Information and Order Information to occasionally notify you about important changes to the website, new RMA features, or special RMA offers you may find of interest. If you would rather not receive this information, visit the Your Account page to change your preferences. At any time, you always have the ability to change your preferences. (Whenever you decide to change your preferences, please make sure to change your preferences for each account or email address you have provided us.)
Protecting Your Information
How we protect your information
This website has security measures in place to protect the loss, misuse, and alteration of the information under our control. When you place orders or access your account information, we use a secure server. The secure server layer (SSL) encrypts all information you input before it is sent to us. All of the customer data we collect is similarly protected against unauthorized access.
Except as provided below, RMA will not share your personal information with third parties unless you have consented to the disclosure or the disclosure is necessary to (1) comply with the law or with legal process, (2) protect and defend our rights and property, (3) protect our customers or users from misuse or unauthorized use of the RMA website, or (4) protect the personal safety or property of our customers or the public. If you register to attend an event such as a conference, forum, or round table, we reserve the right to furnish your email address and contact information to our sponsors and/or exhibitors.
RMA may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will include no personally identifiable information. Put simply, we will not tell our business partners that you bought a particular book, but we may tell them how many customers in certain demographic groups bought certain books.
Links to other websites
The RMA website contains links to other sites, operated by third parties, that we think may be of interest to you. RMA encourages third parties to follow appropriate privacy standards and policies, but is not responsible for the actions of those parties, the content of their websites, or any products or services they may offer.
Children's privacy online
At RMA, we understand that children's privacy is important. We do not monitor the age of our user audience. However, if you are under age 13, you should not submit personally identifiable information to RMA without the consent of your parent or guardian. If you are a parent and want to limit your children's access to material you believe may be harmful to them, you may want to look into commercially available hardware, software, and filtering devices.
How to contact us
RMA welcomes your questions and comments about privacy. Please send email to firstname.lastname@example.org. You can also contact us at RMA Customer Care, 1801 Market Street, Suite 300, Philadelphia, PA 19103.