Overcoming Challenges in a Remote Environment & Developing Highly Motivated Credit and Lending Teams

Once you have registered through the RMA website you will receive an email to complete your registration for this event in Zoom.

Speaker: Dima Berdiev, Managing Partner and Founder, DNB Advisory LLC

Two Sessions: July 15, 2020 and August 5, 2020 Time: 2:00 PM to 3:30 PM ET

Overcoming Challenges in a Remote Environment

Transition to remote, at-home offices for the majority of commercial bankers was forced almost overnight as a result of the ongoing pandemic. This trend is likely to continue and a considerable amount of remotely-located work is likely to stay, long after the pandemic is under control. Yet, those teams that have worked long enough under a remotely-located model know that the old adage of “we are all professional and will figure it out” or “we are big boys and girls and will get the job done” does not work for a workforce with years and even decades of experience in the in-person office environment. Why? Figuring out on your own does not build relevant skill set that takes years to develop with proper resources and coaching. What are the key challenges our team members are encountering and how can organizations address them successfully?

Join this program to learn how to navigate major challenges of remotely-located workplace and workflow and help your team members overcome these new, additional roadblocks in getting the job done. From grayed definitions of personal and professional spaces and collapse of any kinds of boundaries of hours as well as family responsibilities thrown into the mix to managers who try to keep productivity up without knowing where to stop the working hours to new definitions of what’s appropriate and inappropriate, this program will dive into the main challenges today’s commercial banking workforce faces. We will discuss new stress factors being introduced into the work environment as well as new causes of burnout. The program will also touch upon challenges and implications for younger generations. We will offer specific examples and possible solutions that have worked for remotely-located teams that have had many years of successful experience under a fully-remote work model.

Developing Highly Motivated Credit and Lending Teams

Whether you are managing employees located at the same location or remotely-located employees, motivation is an important component of creating high-performance credit and lending teams. Yet, only some teams have been truly successful with motivating all their staff consistently, especially in going above and beyond their call of duty. Remote location of colleagues, especially during the times of a pandemic, introduces significant, unique obstacles with motivating your teams.

This program will review the building blocks that create motivated colleagues, from daily supervisory workflow (little to no motivation applied) to three other components that lead to developing a progressively motivated team member. It will offer tips and strategies on how to maintain virtual presence with your team members and build a strong team environment. You will learn how proper goals as well as proper measurements of those goals can drive high level of motivation, in addition to quality of team support, team’s values, trust, and rewards and recognition. Motivation can’t be without fun and the program will cover how to increase engagement and use unique recognition, rewards, and playful techniques to bring positive energy into your team’s daily lives. As one commercial banker wisely noted, “Never underestimate the power of the human component!”