Overcoming Challenges in a Remote Environment & Productive Commercial Credit Workflow Hacks

Once you have registered through the RMA website you will receive an email to complete your registration for this event in Zoom.

Speaker: Dima Berdiev, Managing Partner and Founder, DNB Advisory LLC

Two Sessions: July 15, 2020 and September 16, 2020 Time: 2:00 PM to 3:30 PM ET

Overcoming Challenges in a Remote Environment

Transition to remote, at-home offices for the majority of commercial bankers was forced almost overnight as a result of the ongoing pandemic. This trend is likely to continue and a considerable amount of remotely-located work is likely to stay, long after the pandemic is under control. Yet, those teams that have worked long enough under a remotely-located model know that the old adage of “we are all professional and will figure it out” or “we are big boys and girls and will get the job done” does not work for a workforce with years and even decades of experience in the in-person office environment. Why? Figuring out on your own does not build relevant skill set that takes years to develop with proper resources and coaching. What are the key challenges our team members are encountering and how can organizations address them successfully?

Join this program to learn how to navigate major challenges of remotely-located workplace and workflow and help your team members overcome these new, additional roadblocks in getting the job done. From grayed definitions of personal and professional spaces and collapse of any kinds of boundaries of hours as well as family responsibilities thrown into the mix to managers who try to keep productivity up without knowing where to stop the working hours to new definitions of what’s appropriate and inappropriate, this program will dive into the main challenges today’s commercial banking workforce faces. We will discuss new stress factors being introduced into the work environment as well as new causes of burnout. The program will also touch upon challenges and implications for younger generations. We will offer specific examples and possible solutions that have worked for remotely-located teams that have had many years of successful experience under a fully-remote work model.

Productive Commercial Credit Workflow Hacks

As an industry, we’ve been discussing and working on productivity in commercial lending and credit for decades. We’ve made some good progress. Part of productivity improvement has been through technology innovation. Yet, somewhere along the way we have lost track of why we are doing it, what the cost of inefficiencies or under-efficiencies is, how to continuously improve productivity but with human sensibility and balancing it all with the fact that we are not 100% automated environment with great involvement of the human factor, and how to ensure that you are in control of your efficiencies and not at mercy of yet another tech tool that may or may not work well. Add to the mix challenges of remote-based employees, especially in the times of Covid-19, and you have a complex problem and likely significant wasted resources that you may not be aware of.

In this seminar you will learn both larger impactful strategies of productive commercial credit workflow as well as small but effective tactics to help your colleagues become more productive. We will explore examples of staggering costs of inefficiencies that will be converted into dollars. While it may seem simple to shepherd a deal through the credit and lending funnel, just about any commercial lending team struggles with getting a complete enough package to underwrite, unable to get credit and lending on the same page, unable to get to what’s truly relevant and critical to the deal and overall workflow, and misses opportunities to prioritize various financing opportunities. We will explore both the individual deal workflow and workflow of deals within a team to offer insight into how to improve productivity and do it within the same work hours and without increasing your colleagues’ stress.