Developing Highly Motivated Credit and Lending Teams & Productive Commercial Credit Workflow Hacks

Once you have registered through the RMA website you will receive an email to complete your registration for this event in Zoom.

Speaker: Dima Berdiev, Managing Partner and Founder, DNB Advisory LLC

Two Sessions: August 5, 2020 and September 16, 2020 Time: 2:00 PM to 3:30 PM ET

Developing Highly Motivated Credit and Lending Teams

Whether you are managing employees located at the same location or remotely-located employees, motivation is an important component of creating high-performance credit and lending teams. Yet, only some teams have been truly successful with motivating all their staff consistently, especially in going above and beyond their call of duty. Remote location of colleagues, especially during the times of a pandemic, introduces significant, unique obstacles with motivating your teams.

This program will review the building blocks that create motivated colleagues, from daily supervisory workflow (little to no motivation applied) to three other components that lead to developing a progressively motivated team member. It will offer tips and strategies on how to maintain virtual presence with your team members and build a strong team environment. You will learn how proper goals as well as proper measurements of those goals can drive high level of motivation, in addition to quality of team support, team’s values, trust, and rewards and recognition. Motivation can’t be without fun and the program will cover how to increase engagement and use unique recognition, rewards, and playful techniques to bring positive energy into your team’s daily lives. As one commercial banker wisely noted, “Never underestimate the power of the human component!”

Productive Commercial Credit Workflow Hacks

As an industry, we’ve been discussing and working on productivity in commercial lending and credit for decades. We’ve made some good progress. Part of productivity improvement has been through technology innovation. Yet, somewhere along the way we have lost track of why we are doing it, what the cost of inefficiencies or under-efficiencies is, how to continuously improve productivity but with human sensibility and balancing it all with the fact that we are not 100% automated environment with great involvement of the human factor, and how to ensure that you are in control of your efficiencies and not at mercy of yet another tech tool that may or may not work well. Add to the mix challenges of remote-based employees, especially in the times of Covid-19, and you have a complex problem and likely significant wasted resources that you may not be aware of.

In this seminar you will learn both larger impactful strategies of productive commercial credit workflow as well as small but effective tactics to help your colleagues become more productive. We will explore examples of staggering costs of inefficiencies that will be converted into dollars. While it may seem simple to shepherd a deal through the credit and lending funnel, just about any commercial lending team struggles with getting a complete enough package to underwrite, unable to get credit and lending on the same page, unable to get to what’s truly relevant and critical to the deal and overall workflow, and misses opportunities to prioritize various financing opportunities. We will explore both the individual deal workflow and workflow of deals within a team to offer insight into how to improve productivity and do it within the same work hours and without increasing your colleagues’ stress.