Will sessions be available after the virtual conference?   

Yes, sessions will be available on-demand through June 30th, 2024.  

Are sessions CPE eligible during the on-demand viewing?  

No, sessions are only CPE eligible during the live event date/time, not the on-demand viewing, per NASBA guidelines.  

What are the system requirements to access the virtual conference?  

ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the other two preferred browsers are Firefox or Microsoft Edge. 

What are the internet requirements to access the virtual conference?  

Before you access the virtual conference, please ensure that your browser is configured to stream media and that your audio is on. A minimum Internet connection of 800 Kbps is recommended for an optimal experience.  

Can I watch on my phone or tablet?  

Yes, you can watch on your phone or tablet using your available web browser. Please note, you can only log into the platform from one device at a time. Ex. Phone or Computer.  

How do I sign up for a session and/or save to my calendar? 

To sign up for a session, simply log into the virtual platform (to be added May 20th) using this link, click on “Build Your Agenda” or “Join Live Sessions” depending on the date of attending, and select the sessions you wish to schedule. You can also download the calendar invitation directly from the platform for that specific event. 

Is there a full agenda that I can download?  

Once the platform has launched, you will notice while building your agenda, there is a location where “Full PDF Agenda” is available. 

Can I earn NASBA CPE Hours/CRC credits attending this virtual conference?  

Yes, you can earn up to 16 NASBA CPE Hours/CRC Credits. NASBA CPE Hours are only available for those watching the Live Broadcast during the scheduled date and time of each session from June 10-13, 2024, per NASBA guidelines. 

How do I obtain a certificate of completion for a session? 

BEFORE LEAVING THIS SESSION!!! Eligible participants must download their certificate before leaving the session console. You will see an icon on your console that looks like the image below. Please click on this and if all required items have been fulfilled, you will be able to download & save/print your certificate. 

You can also find these instructions located in “Related Content” box in each session. See below. 

Do I have to participate in the entire session to receive CPE/CEU credit? 

Yes, please refer to the NASBA criteria requirements for each session for details.  

Where can I find the survey to earn CPE credit? 

The survey can be found on the taskbar of each session, located at the bottom of your viewing screen. Click on the “Session Feedback & CPE Survey” icon to open the survey. Complete the survey and click submit. 

What is the field of study for sessions being offered at the conference if I am seeking to earn CPE credit? 

The field of study for each session at the conference is designated in the full agenda for the conference, found here. 

RMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. 

How do I register for the event? 

By Web 

Register for the virtual event here. 

By Phone    

Call 1-800-677-7621 and charge your registration/order to your credit card.   

Customer Care Hours: 

Monday through Friday, 8 a.m. to 5:00 p.m. ET 

Multiple Registrations 

Contact Customer Care at 1-800-677-7621, prompt #3 or email registrar@rmahq.org.  

What types of payment are accepted?

We accept the following payment methods: Check, ACH/Wire, Visa, MasterCard, American Express and Diner’s Club.

For check payments:  

The Risk Management Association 
​​​​​Lbx 1140 - P.O. Box 8500 
Philadelphia, PA  19178-1140 

For ACH or Wire payments:     

Bank Name: Wilmington Savings Fund Society, FSB 
SWIFT/BIC Code: WSFCUS33 
Routing Transit Number: 031100102 
Account Number: 213449846 
Account Name: The Risk Management Association 

Is group pricing available for member institutions? 

Yes! For inquiries into our all-access institutional pricing, contact your Relationship Manager. 

Whom do I contact if I have questions about my registration? 

Please e-mail registrar@rmahq.org or call 1-800-677-7621 

I have registered, how do I modify my registration? 

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification. 

Is there a cut-off date to register for the conference?  

There is not a cut-off date to register for the conference, however, please refer to the chart below for specific details.  

From now until May 20 (11:59 am EST)  

• Registrants will have access to the virtual event site starting on May 20 by 10:00am EST.  

May 20 (10:00am EST) to June 10 (9:59 am EST):    

• Registrations received by 11:59 pm EST, Monday through Friday, will be processed by 10:00 am EST the following business day.   
• Registrations received over the weekend will have access to the site by 10:00 am EST the following Monday.  

June 10 (10:00 am EST) to June 13th (11:59 pm EST).   

• If you register before 12 pm EST on June 10th, you will have access to the conference on June 10th by 1 pm EST  
• If you register after 12 pm EST on June 10th, you will have access to the conference on June 11th by 10 am EST  
• If you register after 12 pm EST on June 11th, you will have access to the conference on June 12th by 10 am EST  
• If you register after 12 pm EST on June 12th, you will have access to the conference on June 13th by 10 am EST  

Registrations processed after June 13th at 11:59 am EST, will have access to the on-demand    content (for those available on-demand) from June 14th, 2024 through June 30th, 2024.  

When can I get into a session? 

Participants can enter the session 15 minutes prior to the posted start time. The button located next to the session title will say “LAUNCH” when the platform is available to enter.

Is there an attendee guide available to attendees? 

Yes, you can download the “Attendee Guide” to walk you through the platform at any time.

Can I connect with other attendees during the event? 

Visit the Networking Hub and conversations 1-on-1 with those that are also in that location, like a networking event at an in-person conference.

Will I have an opportunity to ask speakers questions during their session?  

Yes, there will be a text-only Q&A function available for you to ask questions throughout the conference. Please understand that due to the number of participants, it may be necessary to combine questions. 

Can I call into a session?  

You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access. 

Whom do I contact if I have a question throughout the event?  

• In-Session Technology troubleshooting:  

• • Step one - Please first try to refresh your browser, clear out the cache/cookies/history. 
  • Step Two – Communicate with the RMA staff team via the Q&A 
  • Step Three – The RMA staff will direct the attendee to audience.support@on24.com if none of these items can be resolved in the session itself. 
• Registration troubleshooting: Please reach out to registrar@rmahq.org 
• CPE Credits or Conference Platform troubleshooting: Please leverage the Help Desk in the conference platform if you have specific questions regarding the event and an RMA staffer will be available to assist you further.

I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.  

Be sure that your e-mail address is entered exactly how you registered for the conference, as well as you have waited the required amount of time following your registration to be included in the registration list. Please reference the registration timeline question above.  

Can I access a session from a different computer than the one I registered from?  

You can access a session regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event login page. However, your e-mail can only be used once.  

Pressing the "Launch Presentation" button does not do anything.  

If you have pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You may need to temporarily disable the pop-up blocking software to participate in the conference.  

I received a message that the session is not currently available.  

You may see this message due to one of the following reasons:  

• Verify the time and date of the session to ensure the start time of the event.  
• The event you are trying to access has concluded but the on-demand version is not yet available.  
• The on-demand version of the session expired on June 30, 2024.  

My computer crashes when I try to access a session.  

Verify that your settings meet the minimum event requirements. ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the preferred alternative browser is Firefox. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. Try clearing your browser's cache and restart the session. 

Read our Housekeeping Tips on how to better use the Conference Platform

Download a PDF Guide to learn how to receive your CPE Credit Certificate