Q: Where will the event be held?

Conrad Centennial Singapore, 2 Temasek Blvd, Singapore 03898

Q: What if I am contacted by a third party for hotel reservations?

RMA will not reach out to solicit hotel rooms or to register you for this conference.  Should you be contacted by any organization or website that claims to offer lower rates we urge you to use extreme caution and contact rmaevents@rmahq.org with any relevant information.

Q: What is the dress attire?

Business casual is appropriate for the event.  Since meeting rooms are often cold, you may wish to bring a jacket or sweater.

Q: How do I obtain a receipt for my registration fee? 

You will receive a confirmation letter once your registration is paid in full. This confirmation also serves as your receipt.

Q: How will I receive my registration badge and materials? 

Event materials will be distributed at the event registration area at the venue. Attendees MUST wear name badges to all conference sessions and events to gain admittance. Replacement badges will not be issued. No exceptions will be made. We appreciate your cooperation.

Q: Whom do I contact with questions about my registration? 

Please contact: customers@rmahq.org 

1-800-677-7621  

Q: What will the weather be like in Singapore?

In March, Singapore has an average high temperature of 90°F and an average low temperature of 77°F.

Q: How do I access the on-demand sessions after the conference?

On-demand content will NOT be available for this event.

Q: How do I register for the event?

By Web - Register Here

By Phone   

Call 1-800-677-7621 and charge your registration/order to your credit card.  

Customer Care Hours:

Monday through Friday, 8:00 to 17:00 ET

Multiple Registrations

Contact Customer Care at 1-800-677-7621, prompt #3 or email registrar@rmahq.org.  

Q: What types of payment are accepted?

We accept the following payment methods in USD: Check, ACH/Wire, Visa, MasterCard, American Express and Diner’s Club.

For check payments:  

The Risk Management Association
PO Box 71287
Philadelphia, PA 19176-6287

 
For ACH or Wire payments:     

Bank Name: Wilmington Savings Fund Society, FSB 
SWIFT/BIC Code: WSFCUS33 
Routing Transit Number: 031100102 
Account Number: 213449846 
Account Name: The Risk Management Association 

Q: How do I register if I do not have access to a credit card?

Please call customer care at 1-800-677-7621 Monday through Friday from 8:00 to 17:00 ET.

Q: I have registered, how to I modify my registration? 

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification. 

Q: I am unable to log-in to register for the event?

If you forgot your user name and/or password please either click “email instructions” which will send you instructions on how to reset, OR if you do not have an account, please click “provide registration details”, to continue with your registration.

If you are still unable to register, please call customer care at 1-800-677-7621 Monday through Friday from 8 am to 5 pm ET. Outside of those business hours, please email gabi.solway@paslaonline.com and cc registrar@rmahq.org.

Q: I cancelled my registration, however my refund amount was not the same as what I paid?

You are refunded based on the currency exchange rate at the time of your cancellation.

Hotel & Travel Information

• Airport Information notes to update to:
  • SIN – Changi International Airport – 25 km (20 minutes)

• Venue Information - Conrad Centennial Singapore, 2 Temasek Blvd, Singapore 038982
• Hotel Accommodations: RMA has reserved a block of rooms at the Conrad Centennial Singapore. Rates will start at S$440 and are quoted exclusive of applicable room taxes and fees but inclusive of breakfast buffet and in-room Wi-Fi
  • Reservations must be booked before Friday, 26 January 2024 in order to secure the group rate:
    • Hotel Booking Link
    • Please contact the hotel directly at +65 6334 8888 to add pre & post based upon availability. Group rate is not available pre/post event dates.
  • Hotel Cancellation Policy
    • Guests must cancel at least 7 days in advance of arrival. If you cancel within 7 days of your arrival, you are charged a cancellation penalty.
    • RMA will not reach out to solicit hotel rooms or to register you for this conference. Should you be contacted by any organization or website that claims to offer lower rates we urge you to use extreme caution and contact rmaevents@rmahq.org with any relevant information.

• Important Reservation Information

  Only those individuals registered for the conference are eligible to stay at The Conrad Centennial Singapore Hotel at the conference group rate during the conference dates. The conference registration list will be cross-checked with the rooming list provided by the hotel. Anyone (company or individual) holding a hotel reservation must have a matching conference registration with RMA. If not registered, RMA reserves the right to request that you cancel your hotel reservation or have the hotel charge the hotel rack rate for the reservation. RMA or PASLA will not be responsible for any charges you may incur, nor will RMA or PASLA assume responsibility for making room reservations, changes, or cancellations.

The cancellation policy details for this event include:

• Full refunds will be available on all cancellations emailed (registrar@rmahq.org) to the registrar by 2 February 2024 minus a $150.00 processing.
• If you cancel from 3 February - 23 February 2023, 50% of the registration fee will be refunded.
• No refunds will be issued after 23 February 2024.
• Registrants failing to attend the event will not be eligible for a refund.
• Substitutions allowed up to 5:00pm EST 29 February 2024.
• If the event is canceled by RMA, registrants will receive a full refund for registration fees. However, RMA does not assume responsibility for any other expenses, including the purchase of airline tickets, incurred by the registrant in connection with attending the event.
• Hotel reservations will need to be cancelled directly through the Hotel unless otherwise communicated.
• All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business days to post to your account. 
• COVID-19 accommodations: RMA will provide a full refund for any cancellations due to company restrictions (proof required), illness (proof required) or state, local and federal government regulations regarding COVID-19. If RMA cancels the event, full refunds will be granted. Please contact  rmaevents@rmahq.org

What is the cancellation policy?

• Full refunds will be available on all cancellations emailed (registrar@rmahq.org) to the registrar by 2 February, 2024 minus a $150.00 processing.
• If you cancel from 3 February - 23 February 2023, 50% of the registration fee will be refunded.
• No refunds will be issued after 23 February 2024.
• Registrants failing to attend the event will not be eligible for a refund.
• Substitutions allowed up to 5:00pm EST 29 February 2024.
• If the event is canceled by RMA, registrants will receive a full refund for registration fees. However, RMA does not assume responsibility for any other expenses, including the purchase of airline tickets, incurred by the registrant in connection with attending the event.
• Hotel reservations will need to be cancelled directly through the Hotel unless otherwise communicated.
• All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business days to post to your account. 
• COVID-19 accommodations: RMA will provide a full refund for any cancellations due to company restrictions (proof required), illness (proof required) or state, local and federal government regulations regarding COVID-19. If RMA cancels the event, full refunds will be granted. Please contact  rmaevents@rmahq.org

Q: When should I NOT attend an RMA Event, if suspected of COVID-19?

You should not attend an RMA Event if:

1. You have tested positive for or been diagnosed with COVID-19 unless medically cleared by your health care provider; or
2. Within the 10-day period prior to the Conference you have experienced symptoms associated with COVID-19; or
3. You may have been exposed to a confirmed or suspected case of COVID-19 and are not yet cleared as non-contagious by your health care provider.

Q: What is RMA doing to create a safe environment for the conference?

The RMA team is keeping a close eye on all CDC Guidelines and changes in COVID-19 infection rates. Please be prepared for safety precautions at the venue, such as timed entry, mask-wearing, social distancing, and/or hand sanitizer stations, so that we can make this a safe, enjoyable conference. We will encourage masks at the conference but will announce our official policy closer to the event.