Q: How do I register for the event? 

• By Web - Information to come  
• By Phone   - Call 1-800-677-7621 and charge your registration/order to your credit card.  Customer Care Hours: Monday through Friday, 8 a.m. to 5:00 p.m. ET   
• Multiple Registrations - Contact Customer Care at 1-800-677-7621, prompt #3 or email registrar@rmahq.org.   

Q: What types of payment are accepted? 

We accept the following payment methods: Check, ACH/Wire, Visa, MasterCard, American Express and Diner’s Club.  

• For check payments:   
  The Risk Management Association  ​​​​​Lbx 1140 - P.O. Box 8500  
  Philadelphia, PA  19178-1140  
• For ACH or Wire payments:     
  Bank Name: Wilmington Savings Fund Society, FSB  SWIFT/BIC Code: WSFCUS33  
  Routing Transit Number: 031100102  
  Account Number: 213449846  
  Account Name: The Risk Management Association  

Q: How do I register if I do not have access to a credit card? 

Please call customer care at 1-800-677-7621 Monday through Friday from 8 am to 5 pm ET. 

Q: I have registered, how to I modify my registration?  

To modify a registration, please contact the Registrar at registrar@rmahq.org stating the specifics of the modification.  

Q: How do I obtain a receipt for my registration fee?  

You will receive a confirmation letter once your registration is paid in full. This confirmation also serves as your receipt. 

Q: How will I receive my registration badge and materials?  

Event materials will be distributed at the event registration area at the venue. Attendees MUST wear name badges to all conference sessions and events to gain admittance. Replacement badges will not be issued. No exceptions will be made. We appreciate your cooperation. 

Q: Whom do I contact with questions about my registration?  

Please contact: customers@rmahq.org  

1-800-677-7621   

Hotel & Travel Information

Airport Information 

• Haneda International Airport – 16.1 km (13 minutes) 
• Narita Internal Airport – 72.4 km (53 minutes) 

Venue: Conrad Tokyo - 1-9-1 Higashi-Shinbashi, Minato-ku Tokyo 105-7337, Japan  

• RMA has reserved a block of rooms at the Conrad Tokyo. Rates will start at JPY 49,000 and are quoted exclusive of applicable room taxes and fees but inclusive of breakfast at the restaurant.  

• Group Rates Please note: Group rates are available until February 6, 2023 and are on a first-come; first-served basis. Once the block is sold out or the cut-off date has passed, the hotel will honor the group rate based on availability of contracted room type. Make sure to confirm all cancellation policies and forfeiture of deposits directly with the hotel when booking your reservation

Reserve your Hotel Spot

For Reservations Outside of the Conference Room Block please contact Rosemarie Casler (rcasler@rmahq.org)

If you need to book a pre and post stay, please contact the hotel with your confirmation number after your booking at +81 3 6388 8000.

Only those individuals who are registered for the conference are eligible to stay at The Conrad Tokyo, Japan, at the conference group rate. Conference registrations will be crosschecked against hotel reservations. Individuals holding a hotel reservation at the conference rate must have a matching conference registration with RMA no later than 5:00 p.m. (JT) on January 16, 2023. RMA reserves the right to request that you cancel your hotel reservation or instruct the hotel to charge the rack rate for your room if not registered for the conference by this date.

RMA will not reach out to solicit hotel rooms or to register you for this conference.  Should you be contacted by any organization or website that claims to offer lower rates we urge you to use extreme caution and contact rmaevents@rmahq.org with any relevant information. 

Reservation Cancellation Policy:

At the time of reservation, a deposit equal to one night’s stay will be charged on the individual’s credit card. Hotel reservations cancelled fourteen (14) days or more prior to arrival, the deposit will be refunded. Should an individual cancel his/her reservation less than fourteen (14) days but more than seven (7) days, the deposit will be forfeited. Should an individual cancel his/her reservation seven (7) days or less prior to arrival or be considered a NO SHOW, they will be charged the full stay. If the individual is considered a NO SHOW, hotel will not cancel the reservation until reviewing the no show list with an RMA Staff member each day.

The cancellation policy details for this event include:

• Full refunds will be available on all cancellations emailed (registrar@rmahq.org) to the registrar by February 1, 2023 minus a $150.00 processing fee.  
• Credit toward future event: If you cancel from February 1 to February 20, 2023, 50% of the registration fee may be used as a credit toward the 2024 event; no processing fee would apply.  
• No refunds or credits will be issued after February 21, 2023.  
• Registrants failing to attend the event will not be eligible for a refund.  
• Substitutions allowed up to 5:00pm EST February 28, 2023.  
• If the event is canceled by RMA, registrants will receive a full refund for registration fees. However, RMA does not assume responsibility for any other expenses, including the purchase of airline tickets, incurred by the registrant in connection with attending the event.  
• Hotel reservations will need to be cancelled directly through the Hotel unless otherwise communicated.  
• All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business days to post to your account.   

COVID-19 accommodations: RMA will provide a full refund for any cancellations due to company restrictions (proof required), illness (proof required) or state, local and federal government regulations regarding COVID-19. If RMA cancels the event, full refunds will be granted. Please contact  rmaevents@rmahq.org 

Q: What is the dress attire? 

Business casual is appropriate for the event.  Since meeting rooms are often cold, you may wish to bring a jacket or sweater. 

Q: What will the weather be like in Tokyo, Japan? 

In March, Tokyo, Japan has an average high temperature of 56°F and an average low temperature of 41°F. 

Q: How do I sign up for a session and/or save to my calendar? 

To sign up for a session, log into the event platform, Swapcard, click on the Agenda page and add the preferred sessions to your schedule by clicking the icon next to each event.

Once you have created your schedule, you will want to click on the “My Registered Sessions” page listed at the top of the event site. From here, you will see your specific calendar of events that you have signed up for. To the right, you will see a location to export your entire schedule to your calendar.  

Your calendar will integrate into whichever provider you are using (Outlook, Google, etc.) 

If you need assistance logging into the event site, please reach out to registrar@rmahq.org. 

Q: Can I talk to fellow participants who have expressed interest in their contact information being shared? 

Yes, you can “Connect” with other participants during the event and continue your networking conversations offline. When located on the “Attendees” page, you can request a connection with other attendees that have given permission to do so, and you will receive a notification once they have accepted your request. From here, you are welcome to have a one-on-one conversation with those attendees. 

Q: Whom do I contact if I have technical questions about the conference application?  

Please email rmaevents@rmahq.org or reference the Swapcard FAQ page here.  

Q: I did not receive the welcome email from Swapcard to access the conference application? 

The login email or the "magic link" email is an automated email that is sent to you once your registration information is synced with the conference application. This email is sent from noreply@swapcard.com and if you do not see it in your inbox, it most likely could be in your spam folder or might be blocked by your company's firewall if you are using your work email address. 

Q: I have downloaded the conference application, but it says that my magic link has expired? 

The magic link email sent directly to your inbox during the weeks prior to the event, has a security token personalized for your email address which expires once you have clicked on the link one time. If the link is left idle, it will expire after 48-hrs, and a new link will need to be requested. If you think your magic link may have expired, please request for a new one at the login page or reaching out to rmaevents@rmahq.org. 

The RMA team is keeping a close eye on all CDC Guidelines and changes in COVID-19 infection rates. Please be prepared for safety precautions at the venue, such as timed entry, mask-wearing, social distancing, and/or hand sanitizer stations, so that we can make this a safe, enjoyable conference. We will encourage masks at the conference but will announce our official policy closer to the event.   

You should not attend an RMA Event if: 

• You have tested positive for or been diagnosed with COVID-19 unless medically cleared by your health care provider; or  
• Within the 10-day period prior to the Conference you have experienced symptoms associated with COVID-19; or  
• You may have been exposed to a confirmed or suspected case of COVID-19 and are not yet cleared as non-contagious by your health care provider.