You will receive initial results on-site, immediately following the certification exam. After confirmation of results, RMA will send official results letters by U.S. mail approximately 30 working days after the close of the examination window. Questions concerning the results should be directed to the RMA Credit Risk Certification Specialist at 800-677-7621.
You may re-take the exam if you do not pass. RMA provides this option at a reduced fee. The reduced-fee option can be exercised one time only in the next testing window. If you wish to re-take the exam beyond your second attempt, you must submit a new application and pay the full examination fee in effect at the time.
Full payment—by credit card only—must be submitted at the time of registration. Applications must be completed and submitted online. Online registration is accessible only during the open enrollment period.
Applications cannot be submitted after the deadline. If you miss an application deadline, you must wait until the application process begins for the next testing window. RMA will process your application within 10–14 business days of receipt. Within three weeks of receiving your application, RMA will notify you of the results.
RMA will email the results of your application review. If you are accepted, you will receive information on accessing the Body of Knowledge study material and the Web-based sample questions. You will also receive an Authorization-to-Test letter. If you do not receive the letter within three weeks of your application date, contact RMA immediately at 215-446-4013. It is your responsibility to ensure that the email and mailing information you provide on your application is accurate and that your system will accept email from RMA.
Scheduling Your Exam
Verify all your personal data. Pay particular attention to your name and address. If you have any questions or concerns, or need to make edits to your personal information, call the Credit Risk Certification Specialist at 800-677-7621 or 215-446-4013 prior to making your exam appointment. It is critical that your personal data matches the form of identification you will be presenting at the testing center. If it does not match exactly, you may not be permitted to take the exam.
The name on the Authorization-to-Test letter is the name that will be used for verifying your identification, for your results report, and for your certificate.
To schedule your exam, call the Pearson VUE Call Center at 877-378-8378 or log on to the Pearson VUE website, www.pearsonvue.com/rma. Be sure to schedule your exam several weeks before your desired date to avoid disappointment. Pearson VUE Call Center hours are outlined in the ATT letter.
To complete the scheduling process, you will be asked for the examination identification number (or name) and the candidate ID number. Identify the test as the Credit Risk Certified examination. Refer to the specific exam number found in your ATT information.
Your information listed on the ATT page was sent to Pearson VUE. If you change anything, such as your last name, address, or phone number, be sure to contact the Credit Risk Certification Specialist at 800-677-7621 or 215-446-4013. Your updated information must be available at the testing center when you take the exam.
You will be given a confirmation number when you schedule your exam with Pearson VUE. Record this number and take it with you to the testing center. You will receive a confirmation letter from Pearson VUE by email within 48 hours (if you have provided an email address). The confirmation letter will state the date, time, and testing center of your scheduled appointment, along with driving directions. If you do not receive this email, contact Pearson VUE immediately at 877-378-8378. Be sure to take your Pearson VUE confirmation material to the exam.
Requests for exam rescheduling due to special circumstances (i.e., medical emergencies, birth or death of an immediate family member) must be submitted in writing along with official medical documentation. Send this request to the Credit Certification Specialist, 1801 Market Street, Suite 300, Philadelphia, PA 19103, USA. RMA recommends you contact the Credit Risk Certification Specialist, at 800-677-7621 or 215-446-4013, as soon as the emergency is identified but no later than 72 hours after the scheduled examination date. The Credit Risk Certification Specialist will review all requests on an individual basis. All responses from RMA will be in writing and sent through the U.S. mail. If approved, the deferral will be to the next testing window. If you do not take the exam in the approved testing window, you must begin the application process again by submitting a new application and the full fee.
In compliance with the Americans with Disabilities Act and Title VII of the Civil Rights Act as amended, (in Canada the Employment Equity Act, Canada) candidates with disabilities who require special arrangements at the exam site will be accommodated. Auxiliary services will be provided if they do not alter the exam or result in an unreasonable burden.
Candidates with documented disabilities that would prohibit them from taking the exam under standard conditions may request special examination accommodations. Contact RMA for a form to complete.
If the request for special accommodations is approved, the Certification website will list the authorization-to-test (ATT) information noting the approved accommodation. For further ATT details, see the Authorization to Test section below. There is no additional fee for this service. Accommodations at the test site will be made to provide the special-needs candidate an environment equal to the testing environment of all other candidates.
The CRC exam is administered by Pearson VUE. As part of Pearson, the international media company, Pearson VUE implements innovative testing solutions that enhance the performance reliability and security of licensing and certification programs throughout the world.
The Authorization-to-Test (ATT) information is included in the document you use to contact the Pearson VUE testing center to schedule your examination. The information in this document—which has been sent to Pearson VUE—will confirm the examination availability dates and the contact information for the Pearson VUE Call Center. It will also contain instructions for scheduling and taking the examination.
The exam is offered at Pearson VUE Professional Centers (200 locations in the United States and its territories and over 115 Pearson VUE Authorized Testing Centers in Canada). To avoid disappointment, you are encouraged to contact Pearson VUE as soon as possible to obtain your first choice of testing centers and times. Pearson VUE offers examinations for many clients.