Managing Consumer Complaints to Achieve Better Results

In an interview with RMA Communications Manager Stephen Krasowski, Stephanie Lyon, Vice President of Compliance at Ncontracts, discusses consumer complaint trends; the importance of managing consumer complaints; and best practices to strengthen your consumer complaint management program. Ncontracts will be sponsoring a webinar on this topic on December 9

Ncontracts will also be sponsoring a virtual forum titled “Fair Lending Compliance Best Practices & Analysis of Your Program” on December 8 and 10, which will discuss fair lending compliance risk and help you to understand your program and where you want to be. 

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