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Event Registration and Cancellation Information


By Web
Register online using our secure server. To locate the event for which you want to register, go to the Event Calendar

By Phone
Call 1-800-677-7621 and charge your registration/order to your credit card.

Customer Care Hours:
Monday through Friday, 8 a.m. to 5:00 p.m. ET 

Multiple Registrations
Contact Customer Care at 1-800-677-7621, prompt #3 or email


RMA’s cancellation policy is as follows starting May 2, 2020. 

Virtual Events (Live broadcast)  

  • Full refunds will be available on all cancellations e-mailed ( to the registrar 5 or more business days prior to the start of the event. 
  • Registrants failing to attend the event will not be eligible for a refund. 

Virtual Event Recordings

  • Recordings are immediately available and non-refundable.

In person Roundtables, Forums, SCB Forums and Courses*

  • Full refunds will be available on all cancellations e-mailed ( to the registrar 45 business days or more prior to the start of the event minus a $50.00 processing fee.
  • Partial Refunds are available from 30-44 days prior to the event and are subject to a service fee equal to 50% of the registration fee and 50% credit may be applied to another RMA program within one year.   
  • No refunds will be issued 29 days before the first day of the event.   
  • Registrants failing to attend the event will not be eligible for a refund. 
  • If the event is canceled by RMA, registrants will receive a full refund for registration fees.  However, RMA does not assume responsibility for any other expenses, including the purchase of airline tickets, incurred by the registrant in connection with attending the event. 
  • Hotel reservations will need to be cancelled directly through the Hotel unless otherwise communicated.

*See conference website for conference specific cancellation policy

Professional Development Courses

All PD courses have an updated refund and cancellation policy. Registered participants can receive a 100% refund up to 15 calendar days prior to the start of the course, 50% refund 8-14 calendar days before the start of the course, and no refund will be issued if it's 7 or less days prior to the start of the course. You can transfer your registration to another PD course 8+ calendar days prior to the start of the course with no penalty. You can choose from any upcoming PD course that is the same duration of the course you're transferring out of. Registration is not transferrable to another participant.

All Events:

  • All applicable refunds will be issued following the close of the event. NOTE: A refund will be returned in the original purchase format. If paying with a credit card, a refund will take an additional 10 business days to post to your account.

COVID-19 accommodations: RMA will provide a full refund for any cancellations due to company restrictions (proof required) or state, local and federal government regulations regarding COVID-19. If RMA cancels the event, full refunds will be granted.

If your payment is received in currency other than U.S. dollars, and you are due a refund, you will be responsible for any foreign exchange rate difference.

State Licensing Information

Because of licensing requirements in Arkansas, California, Colorado, Illinois, New York and Oklahoma, you must be an RMA member to take courses in these states. Please call RMA Customer Care at 1-800-677-7621 for membership information.


RMA Purchasing Policy for Subscription Services and Bookstores