When can I get into a session?
Participants can enter the session 15 minutes prior to the posted start time. The button located next to the session title will say “LAUNCH” when the platform is available to enter.
Can I connect with other attendees during the event?
You can connect with other attendees via the chat box on the session console during the event.
Will I have an opportunity to ask speakers questions during their session?
Yes, there will be a text-only Q&A function available for you to ask questions throughout the conference. Please understand that due to the number of participants, it may be necessary to combine questions.
Can I call into a session?
You can use your smartphone to access the platform via a web browser. However, there is no dial-in (phone number) access.
TECHNICAL FAQ DURING LIVE EVENT
Whom do I contact if I have a question throughout the event?
In-Session Technology troubleshooting:
- Step one – Please first try to refresh your browser, clear out the cache/cookies/history.
- Step Two – Communicate with the RMA staff team via the Q&A
- Step Three – The RMA staff will direct the attendee to audience.support@on24.com if none of these items can be resolved in the session itself.
Registration troubleshooting: Please reach out to registrar@rmahq.org
I keep receiving a message stating “Login Failed” when entering my e-mail address trying to login.
Be sure that your e-mail address is entered exactly how you registered for the conference.
Can I access a session from a different computer than the one I registered from?
You can access a session regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event login page. However, your e-mail can only be used once.
I received a message that the session is not currently available.
You may see this message due to one of the following reasons:
- Verify the time and date of the session to ensure the start time of the event.
- The event you are trying to access has concluded but the on-demand version is not yet available.
- The on-demand version of the session has expired.
My computer crashes when I try to access a session.
Verify that your settings meet the minimum event requirements. ON24 is a 100% web-based platform. Google Chrome is the recommended browser for this platform, however since firewall settings and individual systems can vary, the preferred alternative browser is Firefox. A minimum Internet connection of 800 Kbps is recommended for an optimal experience. Try clearing your browser's cache and restart the session.